Applications Invited for A Session on Customer Service on 08.12.2012( Saturday) - The Sankara Nethralaya Academy, Chennai - A Mahalingam

A Session on Customer Service on 08.12.2012( Saturday) Between ; 2.00 – 5pm

 

Applications Invited for

A Session on Customer Service on 08.12.2012( Saturday) Between ; 2.00 – 5pm

Customer service is vital in any organisation. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skill sand build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.

 

Objectives:

 

Ø Participants will learn the most effective strategies for the following:

 

Ø Staying calm and confident when pressure is on

 

Ø Dealing with angry or upset internal and external customers

 

Ø Focusing on fixing the problem – not placing the blame

 

Ø Making empathic responses to customer concerns

 

Ø Make the customer experiences a memorable one.

Ø Understand the service value chain

Target audience:

 

v Customer service representatives,

 

v Front desk personnel

v Support personnel,

v Credit and billing personnel

v Small business owners

 

v Managers who want customer service training in order to reinforce their skills and train their staff.

 

Course Content:-

 

ü Why the need for superior service delivery?

ü Customer Service Standards and Goals

ü The Art of Customer Relations

ü Give the customers a “Treat”

 

ü Using the Guest formula

 

ü The service value delivery chain

 

ü Understanding Customer Needs

ü Identifying types of customers and anticipating their reactions

ü Developing effective strategies to keep problems from escalating

 

ü Making your organization the customers first choice by superior customer delivery

 

Course Fee : Rs.600/-

 

Fee includes course material, refreshments and certificate of participation.

 

More Details and Registrations:

 

A Mahalingam

Academic Officer
The Sankara Nethralaya Academy
(Unit of Medical Research Foundation)
No.9, Vanagaram - Ambattur Road, Ayanambakkam
Chennai - 600 095, Tamil Nadu, India.
Ph No: 044 - 4908 6000 / 4908 6001 / 3257 3256,

Fax: +91-44-28254180 Mobile : (0) 97104 85295
E Mail : mahali@snmail.org / sn.mahali@gmail.com

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