Tuesday, May 29, 2012

A Session on Customer Service

A Session on Customer Service

Customer service is vital in any organisation. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skill sand build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.

Objectives:

 Ø  Participants will learn the most effective strategies for the following:

 Ø  Staying calm and confident when pressure is on

 Ø  Dealing with angry or upset internal and external customers

 Ø  Focusing on fixing the problem – not placing the blame

 Ø  Making empathic responses to customer concerns

 Ø  Make the customer experiences a memorable one.

Ø  Understand the service value chain


Target audience:

 v  Customer service representatives,

v  Front desk personnel

v  Support personnel,

v  Credit and billing personnel

 v  Small business owners

 v  Managers who want customer service training in order to reinforce their skills and train their staff.

Course Content:-

 ü  Why the need for superior service delivery?

ü  Customer Service Standards and Goals

ü  The Art of Customer Relations

 ü  Give the customers a “Treat”

 ü  Using the Guest formula

ü  The service value delivery chain

 ü Understanding Customer Needs

ü  Identifying types of customers and anticipating their reactions

 ü  Developing effective strategies to keep problems from escalating

 ü  Making your organization the customers first choice by superior customer delivery

Course Fee :  Rs.750+ Service tax

Fee includes course material, refreshments and certificate of participation.






Monday, May 21, 2012


Wealth of career choices in health care



The Sankara Nethralaya Academy(TSNA)`s Career Counselling news in The New Indian Express – English News Daily – 21.05.2012
 

CHENNAI: What to do after class 10 or 12? A perennial question, with the usual answer of engineering or medicine. However, at a career counselling session organised by The Sankara Nethralaya Academy, a unit of the Medical Research Foundation, here on Sunday young people had an opportunity to discover a whole range of courses in the healthcare sector that could help them build good careers.



Dr R Karthikeyan, director, Gemba School of HR, who conducted the session, said, “The healthcare service sector is booming. There are many career opportunities here, with institutions offering courses to enhance their specialised manpower. Sankara Nethralaya is offering many such specialised diploma courses.”



The diplomas in Ophthalmic (Nursing) Assistant, Operation Theatre and Anaesthesia Technology, Medical Record Science, Nursing Aide are all courses recognised by the TN Dr MGR Medical University.



In the Ophthalmic Assistant course, the students learn about ocular disease and its causes. They learn to assist in ophthalmic surgical procedures, to provide pre and post-operative care to patients and to act as primary and secondary resources to patients, care givers and healthcare professionals.



The Operation Theatre and Anaesthesia Technology course teaches students to assist the anaesthetist, surgeon or nurse in various procedures and to sterilise and disinfect OT rooms following NABH protocols.



Understanding the value, purpose and use of medical record maintenance in hospitals, how to upgrade medical service by usage of electronic medical record systems (microfilming), preparing and analysing status reports of patients’ condition, medico-legal ethics and an understanding of general and medical insurance acts of the Government of India are covered by the Medical Record Science course.



Pursuing a diploma for a Nursing Aide brings understanding of community health services and health promotion procedures, the physiology of the human body, basic sanitation and hygiene and how to work on improving care and immunisation services.



These are two-year courses. They offer a three-year BSc (Medical Laboratory Technology) degree course and a postgraduate MBA (Hospital& Health Systems Management) programme. There is a one-year online eMBA in Hospital Management, a certificate course in Hospital Management and from this academic year a two-year diploma in Refraction & Dispensing is starting.



Karthick, who has completed his Class 12 and came from Pondicherry to attend this session, said, “This has been very useful. I want to take up the lab course.”

Sharon attended the session for her sister’s sake and said, “I want to put my sister in the Ophthalmic Nursing course. I found the session very useful.”



A Mahalingam, academic officer, The Sankara Nethralaya Academy, said, “Our courses are designed to get the students jobs. Students who cannot afford to go to college will definitely find jobs after the diploma courses.”



For more details, contact 9710485295 or log on to www.thesnacademy.ac.in



Ref : http://expressbuzz.com/cities/chennai/wealth-of-career-choices-in-health-care/393593.html



A Mahalingam / mahali@snmail.org

Sunday, May 20, 2012

மாணவர்களின் மேல்படிப்புக்கு இலவச ஆலோசனை - 20.05.2012
 
சென்னை, மே 20: சங்கர நேத்ராலயா, டாக்டர் எம்.ஜி.ஆர். மருத்துவ பல்கலைக் கழகம் ஆகியன இணைந்து 10, 12-ம் வகுப்பு மாணவர்களுக்கு 2 ஆண்டு டிப்ளமோ, 3 ஆண்டு பட்டப்படிப்பு ஆகிய மருத்துவதுறை சார்ந்த அறிவியல் படிப்புகளை இந்தக் கல்வி ஆண்டில் அறிமுகப்படுத்தியுள்ளது. வேலை வாய்ப்புள்ள இந்தப் படிப்புகளுக்கான இலவச கலந்தாய்வு முகாம் ஞாயிற்றுக்கிழமை நடைபெற்றது.
இதில் கல்வி ஆலோசகர் டாக்டர் ஆர். கார்த்திகேயன் பங்கேற்று மாணவர்களுக்கு மேல்படிப்புக்கான ஆலோசனைகளை வழங்கினார்.
இந்த டிப்ளமோ, பட்டப்படிப்பு குறித்து மேலும் விவரங்களுக்கு www.thesnacademy.ac.in என்ற இணையதளத்தில் தெரிந்துக் கொள்ளலாம்.

Career Counselling Sessions by The Sankara Nethralaya Academy for its Allied Health Science Courses for 10 std and +2 Completed candidates on 20.05.2012

The Tamil Nadu Dr. MGR Medical University has launched a number of diploma, undergraduate degree and postgraduate diploma and degree courses aimed at improving healthcare delivery in hospitals. In a first of its kind effort, the university has opened its portals to students of science stream in Plus Two and roped in hospitals to conduct diploma and degree courses.

We wish to inform you The Sankara Nethralaya Academy; a unit of Medical Research Foundation, Chennai is affiliated to conduct the following career oriented Allied Health Science courses for the academic year 2012 - 13

Allied Health Sciences - Diploma Courses (2 Years)


1.   Diploma in Ophthalmic Nursing Assistant


2.   Diploma in Operation Theatre & Anaesthesia Technology


Allied Health Science courses – B.Sc. Degree (3 Years)


1.   B.Sc (Medical Laboratory Technology)


Allied Health Science – Special Postgraduate Programmes – (2years)


1. MBA (Hospital & Health Systems Management)


The Sankara Nethralaya Academy, Chennai invited applications for the above mentioned allied health courses – 2012, To make awareness to the potential candidates, our academy conducted career counselling sessions at Kanchipuram & Ambattur recently and the next session will be at our SN Academy premises , Haddows Road.

So far conducted sessions were very successful and more than 200 candidates and parents took part our sessions and benefitted, during sessions applications were also issued to the interested candidates.


One year online eMBA in Hospital Management, Certificate Course in Hospital Management – 3rd batch and 2 years diploma in Refraction & dispensing courses are also launching from this academic years -2012

Application Procedures:
 

Application form can be availed in person or downloaded from our website (www.thesnacademy.ac.in). Duly completed form is to be submitted along with requisite processing fee Rs 500/- by cash / DD in favour of MEDICAL RESEARCH FOUNDATION, payable at Chennai.


Highlights of the session:


More than 200 candidates and their parents participated and benefited our counseling session. Many of the interested candidates registered and taken applications too for apply the program.

General Career counseling was handled by Gemba Dr R Karthikeyan( Career Counselling expert)  and Sankara Nethralaya Academy and Dr MGR Medical University courses counseling handled by Mr A Mahalingam, Academic Officer, Sankara Nethralaya Academy, Chennai.

 For more details, Contact:

Mr A Mahalingam,Academic Officer

The Sankara Nethralaya Academy

Tel : Mob +91 97104 85295


Sunday, May 13, 2012

The Sankara Nethralaya Academy, Chennai invited applications for its allied health courses – 2012.

The Tamil Nadu Dr. MGR Medical University has launched a number of diploma, undergraduate degree and postgraduate diploma and degree courses aimed at improving healthcare delivery in hospitals. In a first of its kind effort, the university has opened its portals to students of science stream in Plus Two and roped in hospitals to conduct diploma and degree courses.

We wish to inform you The Sankara Nethralaya Academy; a unit of Medical Research Foundation, Chennai is affiliated to conduct the following career oriented Allied Health Science courses for the academic year 2012 - 13

Allied Health Sciences - Diploma Courses (2 Years)


1.     Diploma in Ophthalmic Nursing Assistant


2.     Diploma in Operation Theatre & Anaesthesia Technology


Allied Health Science courses – B.Sc. Degree (3 Years)


1.     B.Sc (Medical Laboratory Technology)


Allied Health Science – Special Postgraduate Programmes – (2years)


1. MBA (Hospital & Health Systems Management)


More details , pl visit : www.thesnacademy.ac.in or mahali@snmail.org


Resume / Profile of A Mahalingam(Mahali)

                                                Resume of A Mahalingam 

Summary:


¨       Has more than 20 years of experience in Sankara Nethralaya- an eye hospital of international repute.

¨       Served for nearly 6 years as a Principal Faculty for the “Ophthalmic Nursing & Practices” for B.S.Ophthalmic Assistants, a programme of the Birla Institute of Technology and Science, Pilani.

¨       Served for nearly 10 years as a Principal Faculty Cum Course Coordinator for the “Ophthalmic Nursing Assistant Program, a programme of Conestoga College, Ontario, Canada & Medical Research Foundation, Chennai.

¨       Served as Sr Executive (Section Head) – In Patient & out Patient’s Department of Sankara Nethralaya and overall all in charge of all locations of Sankara Nethralaya, Chennai.

¨       Currently Serving as Manager – Development for Sankara Nethralaya and  Academic Officer for the Sankara Nethralaya Academy.
 

Job Profile:


¨       Academic Officer , The Sankara Nethralaya Academy

¨       Manager – Development, introduced many development processes with respect to revenue / patient flow.

¨       Ophthalmic Paramedical Management in IP, OP Areas.

¨       Technical Consultancy for technology of Ophthalmic Paramedical involved in ophthalmology to allied institutes including Sri Ganapati Netralaya, Jalna, Sri Sankara Deva Nethralaya, Guwahati,

¨       Overall guidance to Departments and on technology matters of the organization

¨       Training of various Ophthalmic Paramedical Courses / Programs.

¨       Taking care of the Total quality management (TQM) activities.

 Current Employer Profile:


¨       Medical Research Foundation, Chennai popularly known as Sankara Nethralaya is a reputed Ophthalmic Research Institute.

¨       It serves about 2000 patients a day and performs about 150 Surgeries a day.

¨       It has full-fledged Research Laboratories for basic sciences. All of them are well equipped with up-to-date technology.

¨       It is the first ophthalmic Institute in the whole of Asia to get certified for ISO 9000 quality systems and NABH in 2012.

¨       It manages an excellent Medical Records Department, Department of Biomedical Engineering, Information Technology & Systems, etc.

¨       It also conducts courses recognized by National Board for ophthalmology, Birla Institute of Technology & Science, Pilani, and few fellowship programs in various Ophthalmic Sub Specialties.

¨       It has a well developed Tele Ophthalmology Unit, E Learning Portal, etc.
 
Academics:

¨       Diploma in Training & Development – 2010( ISTD, Chennai)

¨       PG Diploma in Operation Management, IGNOU, 2010

¨       Master of Business Administration – Hospital Management

- Alagappa University, Karaikudi.

¨       Bachelor of Science in   Ophthalmic Assistant (BS OA)

-          Distinction Division from Birla Institute of Technology and Science

      BITS, Pilani.

¨       Diploma in Ophthalmic Nursing Assistant

- Distinction Division from Medical Research Foundation & Conestoga College   

   Ontario, Canada.

¨       Bachelor of Science in Mathematics

- Institute of Correspondence Education, University of Madras.

¨       Diploma in Computer Applications

-          Amirta Institute of Computer Technology (AICT), Chennai.

¨       Certified Internal Auditor for ISO 9000:1994 quality Systems

-          BVQI (Bureau VERITAS Quality International)

 Proficiency:

¨       Sound knowledge in ophthalmic Technology

¨       Wide exposure in Ophthalmic Patient Management in In-patient, Out Patient and Operation Theatres / Development sections.

¨       Experienced in teaching Ophthalmic Procedures / Techniques.

¨       Experienced in developing courses for Ophthalmic Nursing / Ophthalmic Assistants / Operation Theatre Assistants.



Programmes conducted/ Lectures delivered/ attended:

¨       Attended the All India Ophthalmology and Optometry conferences.

¨       “Life saving Skills” (Fire safety & Safety precautions) program by Usha Fire Services attended.-2004

¨       Workshop on “Modern Approaches in Patient / Nursing Management” by Apollo College of Nursing participated- 2005.

¨       “Operation Room protocol for Nursing Staff” by Johnson & Johnson, Medical Division of India, participated – 2006.

¨       Participated in the “Indo Israel Ophthalmic Congress” , organized by Aravind Eye Hospitals, L V Prasad Eye Institute, Sri Ganapathi Netralaya and Sri Sankara Deva Nethralaya –2005.

¨       Participated the CME on “Paediatric Anesthesia & Medicine , organized by Sankara Nethralaya- 2005.

¨       Attended CME Course on “Care of Vascular Access Catheters” organized by the Indian Society of Critical Care Medicine – 2004.

¨       Attended and successfully completed a Course on “Geriatric Health Care” by Dr S Sivakumar, Geriatrician, Madras Medical College – 2002.

¨       Attended and successfully completed a course on” Principles of Emergency Patient Care” from Apollo Hospitals Educational & Research Foundation – 2002.

¨       Attended workshop on “Communication Skills for Nursing & Paramedical Staff” at Kanchi Kamakoti CHILDS Trust Hospital, conducted by Madras Management Association – 2000.

¨       Attended & Participated in the one week Training Program titled on “UMMILANAM – Training program for working more effectively in the Organization” by Dr Sundari Krishnamoorthi at Kodaikanal  in year 2000..

¨       Appreciation Received from Medical Research Foundation for the best KAIZEN suggestion on Patient Discharge Summary – 2000.

¨       Attended Total Quality Management (TQM) – Awareness & Tools programe , conducted by Management Consultants – Dr T V Subramaniam & Mr M V Jayaraman at Medical Research Foundation.

¨       Lecture delivered on “The changing Role of Ophthalmic Nursing / Technology in India” at ORBIS INTERNATIONAL – FLYING EYE HOSPITAL, CHENNAI, 2000.

¨       Lecture delivered on “Tele ophthalmology for Paramedical staff “through Sankara Nethralaya – Tele Ophthalmology unit to various reputed eye institutes / District Hospitals.

 Awards/ Recognitions / Appreciations:

 ¨    Appreciation and award received from Chennai Mayor at the Science City festival – Jan 2012.

¨    20 years – long serving award from Sankara Nethralaya.

¨    ‘Man of the Year’ Award from Sankara Nethralaya for exceptional services rendered – 2011.

¨    Outstanding Employee Award of the Foundations (MRF & VRF), Chennai for the exceptional services rendered for the patients – 1998.

¨    Memento Presented to the Chief Guest of the “Sankara Ratna award” organized by Sankara Nethralaya with the presence of His Holiness Sri Jeyendra Saraswathi Swamigal- 2002.

¨    An Appreciation received from Sankara Nethralaya for maximum Number of Eye donation pledges collected during the year – 1999 – 2000.

¨    Actively participated in the activities of the FRCS Examination organization Committee conducting FRCS examinations at Sankara Nethralaya, India – in the years 1999, 2000 & 2001.

¨    An appreciation Note received for completing the “Donation Computerization Project” from Medical Research Foundation – 2000.

¨    Many Appreciations from Patients / Sankara Nethralaya for exceptional services rendered / organized.


Articles / Publications:


  •   Article written on “Care of Surgical Instruments” in Scientific Magazine of  

       Medical Research Foundation – 2003.

  •   Article written on “Needle Stick Injuries & Prevention” in Scientific Magazine of

       Medical Research Foundation – 2003.

·          Article written in Health Watch of HINDU on “ Aging Changes of Eye” – 2004  

          (http://www.hindu.com/thehindu/mag/2004/06/27/stories/2004062700340600.htm)

  • Article written on “ Post Operative care for Eye Surgery”

      (http://www.sankaranethralaya.org/poc.htm).

Projects Handled / Participated:


Many Total Quality Management – Projects done in relation to Patient care at Medical Research Foundation, Patient Satisfaction Level, Effective utilization of OT , Study on Patient waiting time and patient discharge delay time are few examples.

Personal Details:
 
Date of Birth                            :           16.06.1972
 
Father’s Name                       :          Mr. M Arthanari

Marital status                          :            Married.

Spouse Name                         :         Mrs. .M Jayalakshmi                                                                  
                                       

Religion                                   :           Hindu

 Nationality                               :           Indian

 Passport                                  :           F 8787868 – Date of Expiry : 27.07.2016

Languages known                   :           Tamil, English