Tuesday, October 7, 2014


Sankara Nethralaya Academy
Association of Healthcare Providers (India)
In Association with ACME Consulting


Present to you this dedicated



Program overview:


While quality is a common denominator and benchmark across products and services it acquires a new dimension and criticality in health care delivery in view of its direct impact on human lives and well being. Health care providers need to constantly measure their standards in terms of internal processes and service quality to ensure that the quality of health care delivery remains right on top and is not compromised in any way.


Maintaining high standards in healthcare delivery is not only an ethical commitment but also a hard marketplace reality, patients and their families today are far more aware of their rights, privileges, availability of healthcare solutions, costing and so on than in the past and demand value for their money.


Healthcare is increasingly viewed as a service like any other and comparative evaluation is the order of the day. The Certificate Program in Healthcare Quality Management combines the theoretic and practical aspects of quality at every level of healthcare delivery and personnel involved.

The Program is being brought to you by The Sankara Nethralaya Academy, the academic wing of Sankara Nethralaya a name that is today synonymous across the country with high quality eye care services, The AHPI Institute of Healthcare Quality & Patient Safety, led by Dr Girdhar J Gyani, the acknowledged father of Healthcare Quality in India and founder of the NABH and ACME Consulting, the largest Healthcare Quality Consulting Organisation in India. 


Target Participants:


The Course has been specially tailored for healthcare professionals, both clinical and managerial including:

·         Quality managers... and all managers with a passion for quality! Patient Safety and Risk Management Managers

·         Staff involved in the NABH, NABL, JCI and other Accreditation processes

·         Clinical Directors and Heads of Departments

·         Physicians and Surgeons

·         Heads of Nursing and other Senior Nurses

·         Clinical Research Managers

·         Healthcare Informatics and IT Professionals

·         Facilities, Estates and Support Services Managers

·         Radiographers, Laboratory, Pharmacy and Scientific Staff

 Admission Criteria:
This Course is open to all Healthcare Professionals with atleast a Bachelor's Degree from a recognized University and a minimum of 2 years of experience working in a Hospital.
Students can also join provided they are from healthcare disciplines like MBBS, BHMS, BAMS, BUMS, BDS, MHA, MBA-Hospital Management and similar.
Course Duration:
12 weekends (Saturdays – 3 pm to 6 pm)
No bar
80% Required for the course completion
Certification awarded jointly by
The Sankara Nethralaya Academy, Unit of Medical Research Foundation, AHPI & ACME Consulting
Course Fee
  • On Site / Class Room participants: Rs 20,000/-
  • On Site  & E-Learning course participants: Rs 15000/-
Lecture Hall, Research Block, Sankara Nethralaya, No.18 College Road, Chennai –
Faculty for the Course
Quality Experts & Management Consultants / Professionals from the Health care Sector.














Modules & Curriculum:

Module No.
Training Topics
Introduction to Quality in Healthcare
Ø  Basic Quality Concepts
Ø  Historical Perspective on Quality; Global and Indian
Ø  Quality in Service Sector, emphasis on Healthcare Sector
Ø  Various Quality Terminologies used in Healthcare
Quality Management Standards
Ø  Quality Management Standard ISO 9000 and its application in Healthcare.
Ø  Over view of other Management Systems like ISO 14000/18000/22000
Quality & Accreditation in Healthcare
Ø  Evolution of Quality Accreditation in Healthcare.
Ø  Role of Accreditation and Regulation in Healthcare.
Ø  Framework  of an Accreditation System
Ø  Accreditation Standards like the NABH, NABL & JCI
Quality Assurance Processes in Healthcare
Ø  Patient Safety Measures and QA in Patient Care Services
Ø  Quality Assurance Standard for PATH LABS (ISO-15189)
Ø  Hospital Information Systems, EHR/EMR
Quality in Clinical Processes
Ø  Infection Control Practices
Ø  Ensuring Medication Safety
Ø  Medical Errors, Standard Treatment Guidelines (STG)
Mid Program Review & Test
Ø  1-hour Test on the First to Fifth (1 – 5) Modules
Ø  Allocation of Project work
Monitoring of Quality in Healthcare
Ø  Monitoring Clinical and Managerial Indicators;
Ø  Dashboards
Ø  Measuring , Monitoring & Improving Patient Satisfaction
Quality Improvement Tools
Ø  TQM, Principles & application, TQM Models/Award criteria
Ø  LEAN Healthcare, Value Stream Mapping
Ø  7-QC tools, 5S, KAIZEN, Overview about 6-Sigma
Medical  Governance
Ø  Leadership, Empowerment, Effective Communication
Ø  Quality Audits – Clinical Audits, System Audits   
Ø  Risk Assessment and its mitigation
Facility Management
Ø  Role of Planning, Design & Maintenance of Facilities in Hospital Quality  
Ø  Eco Friendly Hospitals
Ø  Regulatory requirements, PCB, AERB, Fire Safety, BMW etc
Affordable and Patient Friendly Healthcare Services
Ø  Cost effective care
Ø  Cost of poor quality
Ø  Patient Friendly Hospitals
Program end Review & Test
Ø  1-hour Test on Sixth to Tenth (1 – 6) Modules
Ø  Presentation/Viva on Project.



The Sankara Nethralaya Academy (TSNA):

The Sankara Nethralaya Academy (a unit of Medical Research Foundation, Chennai) is a forerunner and leader in the area of imparting healthcare and health management technology and draws its strength from its parent organizations, Sankara Nethralaya, the Medical Research Foundation and Vision Research Foundation, a State of the Art Research Facility.


Sankara Nethralaya, meaning “The Temple of the Eye”, is a leading super specialty institution for ophthalmic care in India and was founded in 1978 as a clinical arm of the Medical Research Foundation; it is a charitable, not-for-profit institution, located in Chennai, Tamil Nadu, Sankara Nethralaya has grown tremendously since its inception— thanks to the unconditional and generous support received from all quarters of society — and has gained international excellence for its high quality and affordable eye care services. Its goals include providing quality ophthalmic care at affordable costs to paying patients, free eye care to indigent patients, high level teaching and training initiatives to create an army of capable eye care professionals to combat blindness affecting the population of India.  Today, the institute has over 90 eye care professionals examining around 1,500 patients and performing around 125 surgeries every day.


The objective of the Sankara Nethralaya Academy is to create highly knowledgeable and skilled professionals conversant with every area of healthcare and hospital management, to meet the increasing demand for competent professionals in this segment.


The AHPI Institute of Healthcare Quality & Patient Safety

The AHPI Institute of Healthcare Quality & Patient Safety is a subsidiary of the Association of Healthcare Providers (India) that supports the Healthcare Sector through competency based certification programs.


The Association of Healthcare Providers (India), AHPI represents the vast majority of healthcare providers in India. It is registered under Society Registration ACT- 1860 as “not for profit” organization. It educates to its members and at the same time, advocates with the government, regulatory bodies and other stake holders on issues, which have bearing on enabling its member organizations in delivering of Universal Health Coverage to the community at large.


AHPI’s vision is to have healthy India, encompassing society,   community and common man at grass root. AHPI strongly believes that the PATIENT as key stake holder needs to play important role in improving delivery of healthcare services. AHPI provides opportunity to patients and associates in giving objective feedback through portal and other similar avenues. AHPI undertakes advocacy for healthcare reforms, infrastructural, taxation, tariff and issues relating to the health insurance. AHPI believes in building capacity in Indian health systems with focus on safety and affordability.


The AHPI Healthcare Certification Centre is other subsidiary body of AHPI, which develops standards for patient safety and quality of care for different categories of healthcare organizations and certifies the compliance to these standards as third party.

ACME Consulting, Chennai:


ACME Consulting is today India’s leading Healthcare Quality Consulting Organization. Since its inception in 1996 the Organisation has worked with over 350 hospitals across the country, both in the Private and Government Sectors, to help them establish basic operating systems and improve their quality of services. The team comprises over 35 in-house healthcare professionals and is acknowledged as the largest in the country today. It comprises Quality Experts, Hospital trained Architects, Planners, Administrators, Project Managers, Equipment Specialists and HR Professionals, all being required today for setting up and operating large, professionally run Hospital, as per the best of quality requirements.


ACME’s team of healthcare quality professionals have been providing training programs for over a decade at Hospitals to improve their functioning and aspire for meeting national and international Quality Certifications and Accreditations like the NABH, NABL, JCI and the ISO 9001. Some of the leading Hospitals worked with recently include the Apollo Hospitals at Chennai, Madurai, Vellore, Goa & Mysore, Sankara Netralaya, Adyar Cancer Institute, CHILDS Trust Hospital, Dr. Mehta’s Hospital, MIOT Hospital and the Vijaya Group of Hospitals, at Chennai, Regional Cancer Center, PRS Hospital, PVS Hospital. Elite Hospital and Holy Cross Hospital in Kerala, the Jayadeva Institute of Cardiology, Bangalore Hospital and the Mallya Hospital in Bangalore, the Indo American Cancer Hospital and Continental Hospital at Hyderabad, the Peerless and Belleview Hospitals, National Neurosciences Centre and Institute of Neuroscience at Kolkata besides Medical College hospitals like SRM Medical College Hospital at Chennai, SS Institute of Medical Sciences Hospital at Davengare  RL Jalappa Medical College Hospital at Kolar, Father Muller Medical College Hospital at Mangalore and Rajarajeswari Medical College at Bangalore.


ACME Consulting has also worked extensively with Government Hospitals having assisted over 125 Government Hospitals across Tamil Nadu, Kerala, Maharashtra, West Bengal, Assam, Meghalaya and Arunachal Pradesh in quality improvement projects.


ACME is the only Quality Council of India approved Consulting Organization for NABH in South India and the highest technically rated Consultancy by the National Rural Health Mission, Government of India.



For More Details and Registrations contact:

Mr A Mahalingam

Assistant Registrar
The Sankara Nethralaya Academy
Mobile: 0 97104 85295 .
Fax No : 044 2825 4180
eMail : mahali@snmail.org / 2525india@gmail.com

Web: www.thesnacademy.ac.in / www.sankaranethralaya.org



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