Date : 16.03.2013 (Saturday)
Time : 2.00 – 5.00 pm
Venue : Lecture Hall, Sankara Nethralaya Main Campus,
KNBIRVO Block, No
18 College Road, Nungambakkam
Customer service is vital in any organization. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skill sand build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.
1. Participants will learn the most effective strategies for the following:
2. Staying calm and confident when pressure is on
3. Dealing with angry or upset internal and external customers
4. Focusing on fixing the problem – not placing the blame
5. Making empathic responses to customer concerns
6. Make the customer experiences a memorable one.
7. Understand the service value chain
Profile of the speaker:
Dr.Murali S S G K is a Management Professional with over three decades of experience in Marketing and Sales in a diverse range of Industries. He has worked in the following industries at various levels of Management in the Marketing and Sales function.
Market Research,Office / Retail Automation,Consumer Durables / Electronics,Retail Operations,Education,Resource Mobilisation
Education: He had his primary and secondary education from the elite schools of Chennai, Bain’s and
collegiate education was in Madras
High School , Chennai where he
completed his Masters in Social Work with Specialization in HR. Subsequently he
joined the Loyola Institute of Business Administration (LIBA) completing his
P.G.D.B.A specializing in Marketing. He has also completed his diploma in
logistics and supply chain management. Loyola
He brings to the participants a wealth of practical and theoretical knowledge of Management concepts and their applications. He has handled the training function for sales, marketing and customer service in almost all the companies where he has worked. He is a trainer on various aspects of marketing, sales and customer care for industries and organizations.
Dr. Murali is a visiting professor in Management for a number of B- Schools in Chennai and also an examiner for the MBA programs. He guides students for the projects and is writer of articles on topical interest, which are published by reputed peer reviewed journals.
Registration Fee : Rs.1000/-
The DD to be drawn in favour of “Medical Research Foundation” payable at Chennai.
Registration fee includes course material (e form), refreshments and certificate of participation.
For more details & Registrations:
Sankara Nethralaya Academy
Mobile : (0) 97104 85295 / 98406 55405
E – Mail : email@example.com