Friday, January 3, 2014

Customer Service session from The Sankara Nethralaya Academy (TSNA)

The Sankara Nethralaya Academy (TSNA)

Invites Registrations for  

A Session


Customer Service

Registration free but pre registration must


Date          :      06.01.2014(Monday) 

Time         :      2.00 – 5.00 pm

Venue       :    The Sankara Nethralaya Academy, No 9,    

                      Vanagaram – Ambattur Road, Kil 

                      Ayanambakkam, Chennai – 600 095(Next to

                      Apollo Hospitals)

Customer service is vital in any organization. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skills and build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.




Ø  Participants will learn the most effective strategies for the following:


Ø  Staying calm and confident when pressure is on


Ø  Dealing with angry or upset internal and external customers


Ø  Focusing on fixing the problem – not placing the blame


Ø  Making empathic responses to customer concerns


Ø  Make the customer experiences a memorable one.


Ø  Understand the service value chain



Target audience:


v  Customer service representatives,


v  Front desk personnel


v  Support personnel,


v  Credit and billing personnel


v  Small business owners


v  Managers who want customer service training in order to reinforce their skills and train their staff.


Course Content:-


 ü  Why the need for superior service delivery?


ü  Customer Service Standards and Goals


ü  The Art of Customer Relations


ü  Give the customers a “Treat”


ü  Using the Guest formula


ü  The service value delivery chain


ü Understanding Customer Needs


ü  Identifying types of customers and anticipating their reactions


ü  Developing effective strategies to keep problems from escalating


ü  Making your organization the customers first choice by superior customer delivery


The Registration is Free

registration is On the basis of first come, first served

Name, Designation, Institution, Contact details to be mailed to on or before 04.01.2014

For further details visit :


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