Students of the Sankara Nethralaya Academy celebrate Pongal with great fervour on 10.01.2014

Students of the Sankara Nethralaya Academy celebrate Pongal with great fervour on 10.01.2014

On 10th January 2014, Pongal the Tamil festival of harvest, bounty and thanksgiving to the Sun God was celebrated with bubbling enthusiasm at the sprawling Sankara Nethralaya Academy campus at Vanagaram by the students and the faculty members.

The eventful day began with the eye -catching display of the Rangolis the bright and colourful designs on the floor marking the tradition and Tamil culture. Students from all streams exhibited their creative talents and innovative designs by drawing the colourful rangolis.

The special event of the day, the customary making of Pongal, was led by the by the Asst Registrar – Shri A. Mahalingam and Ms C G Sreedevi – Manager for the academy with enthusiastic participation by the faculty members and the students.

A cheerful and full-throated chorus ‘Pongalo Pongal' filled the air and kept ringing in and around the campus as the well decorated Pongal pot boiled to the brim.

A senior faculty member blessed the students and the staff members on the auspicious occasion and the merry celebrations culminated with the distribution of sweet Pongal.

Various traditional cultural programmes were conducted as part of the celebration

 

The Sankara Nethralaya Academy Conducted a session Customer Service on 06.01.2014 at Academy Campus, Vanagaram

The session was started with Mr A Mahalingam, Asst Registrar of the Sankara Nethralaya Academy welcoming the delegates and also highlighted the importance of customer care in any filed and especially at the Healthcare delivery institutions .

 

Shri A. Mahalingam, also utilized the opportunity to announce other important health care management courses, Allied health science programs, Certificate and fellowship courses conducted by the Sankara Nethralaya Academy in affiliation with reputed universities like The Tamil Nadu Dr MGR Medical University, Chennai

 

 

Seminar delegates included senior Administrative officers and Medical professionals PROs and Friont Office Executives from prestigious institutions like Apollo group of Hospitals, CMC Vellore, Sri Narayani Hospitals, Vellore, Sree Renga Hospital, Chengalpet, Tact Academy, VHS Adyar and Ashwini Eye Care, Ambattur

 

 

The session was a very lively and interactive session and most of the participants contributed to the content of the session with their comments and personal experiences in their sphere of work.

 

The concept of customer service profit chain and the benefits that would accrue to the organization when excellent customer care is rendered on were highlighted. Referrals, Positive word of mouth, standing apart from the competition and increase in revenues were discussed.

 

Videos were shown on handling different types of customers such as an

• Angry customer

• Impatient customer

• Passive customer

 

Further a couple of short videos on bad customer service was screened and the participants were asked to comment on the deficiencies that they observed on the delivery of service.

 

The golden rules of customer service were discussed. It was felt by all the participants that given the intensity of the competition prevailing in the health care sector, in addition to quality of care, the service levels are very important to drive patient footfalls and if there are inadequacies in this area it will clearly reflect on the growth of hospital.

 

All the participants were very happy with the quality of the workshop. The facilitator of the session that day asked the participants about their impressions on the session as they were his customers.

 

All the participants gave an excellent feedback on the session and opined that they were delighted customers at the end of the session. Mixed group of participants from 20 multi speacilaity healthcare institutions participated and benefitted this unique session on Customer Service.

 

Customer Service session from The Sankara Nethralaya Academy (TSNA)

The Sankara Nethralaya Academy (TSNA)

Invites Registrations for  

A Session

on

Customer Service

Registration free but pre registration must

 

Date          :      06.01.2014(Monday) 

Time         :      2.00 – 5.00 pm

Venue       :    The Sankara Nethralaya Academy, No 9,    

                      Vanagaram – Ambattur Road, Kil 

                      Ayanambakkam, Chennai – 600 095(Next to

                      Apollo Hospitals)

Customer service is vital in any organization. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skills and build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.

 

 Objectives:

 

Ø  Participants will learn the most effective strategies for the following:

 

Ø  Staying calm and confident when pressure is on

 

Ø  Dealing with angry or upset internal and external customers

 

Ø  Focusing on fixing the problem – not placing the blame

 

Ø  Making empathic responses to customer concerns

 

Ø  Make the customer experiences a memorable one.

 

Ø  Understand the service value chain

 

 

Target audience:

 

v  Customer service representatives,

 

v  Front desk personnel

 

v  Support personnel,

 

v  Credit and billing personnel

 

v  Small business owners

 

v  Managers who want customer service training in order to reinforce their skills and train their staff.

 

Course Content:-

 

 ü  Why the need for superior service delivery?

 

ü  Customer Service Standards and Goals

 

ü  The Art of Customer Relations

 

ü  Give the customers a “Treat”

 

ü  Using the Guest formula

 

ü  The service value delivery chain

 

ü Understanding Customer Needs

 

ü  Identifying types of customers and anticipating their reactions

 

ü  Developing effective strategies to keep problems from escalating

 

ü  Making your organization the customers first choice by superior customer delivery

 

The Registration is Free

registration is On the basis of first come, first served

Name, Designation, Institution, Contact details to be mailed to mahali@snmail.org on or before 04.01.2014

For further details visit :

www.thesnacademy.ac.in

 

symposium on genetic Counseling and Gene Testing - Conducted by Sankara Nethralaya Academy and Visiion Research Foundation on 21.12.2013

In-depth symposium marks two decades of genetic research at Sankara Nethralaya

Nothing perhaps captures the spirit of learning and research at the Kamalnayan Bajaj Institute for Research in Vision and Ophthalmology, the research arm of Sankara Nethralaya than the fact that research in genetics and molecular biology towards finding causes and solutions to ocular issues began here in right earnest 20 years ago, at a time when such genetic research especially in a non - government body was most uncommon. Started as a Cytogenics Laboratory in 1993, it evolved into a full fledged, State of the Art Genetics laboratory and was named as the ONGC Genetics Department in recognition of the large funding made by the Public Sector Undertaking.

The research facility in deference to the wishes of its visionary founder Dr SS.Badrinath decided to celebrate its 20^th year of operation as a day of knowledge sharing and learning and joined hands with the Sankara Nethralaya Academy the academic arm of Sankara Nethralaya to fulfill its objective.

The research institution and the academic arm of Sankara Nethralaya organized an in-depth one day symposium titled ‘SN Genetics” 2013 – A symposium on Gene Counseling and Gene Testing” at the Sri V.D. Swami Auditorium, Sankara Nethralaya main campus on 21st December 2013, with guest lectures on the entire gamut of genetic research by experts from the field. Shri Sanjay Wadhwani, Deputy General Manager and Head- Human Resource, ONGC, Chennai was the Chief Guest of the occasion. The event generated a high degree of interest among the student and teaching community with a high number of participants registering for it from both categories. The in-depth nature and educational value of the symposium can be gauged by the fact that “The Center for CME Accreditation of the Tamil Nadu Dr MGR Medical University” awarded 10 Credit Points in Category – II to it.

Dr Rama Rajaram, Advisor, Vision Research Foundation warmly welcomed the Chief guest of the day, dignitaries and participants and gave an interesting recap of the laboratory’s inception and evolving into a State of the Art Genetics laboratory with qualified and dedicated personnel, its path breaking research in Stem Cell, nano-biotechnology, collaborative molecular research, the good number of Patents to its credit and the support it received from funding bodies like the ICMR, DBT etc. Dr AJ. Pandian, Reader and Head of the Genetics laboratory started his address with a warm note of thanks to the ONGC for its most generous donation in aid of the Genetics laboratory; he thanked Dr SS.Badrinath for sowing the seeds and inspiring the commemorative symposium and expressed that it would be made as an annual event from next year.                         

Delivering the Chief Guest’s address Shri Sanjay Wadhwani had a high word of praise for Sankara Nethralaya’s community services and research; he lauded the institution for being looked upon with respect and high esteem by society at large. Drawing a parallel between Sankara Nethralaya’s pioneering research to find solutions to ophthalmic issues and the research by his own organization the ONGC, to find solutions to the nation’s increasing energy needs through exploring hydrocarbon reserves, he underlined that it is only research that leads to new thought and new direction and it is research which directly impacts the needs of the community. He underlined that the ONGC was proud of its association with an institution like the Sankara Nethralaya and its head Dr SS.Badrinath and happy to be of service to society through this association and closed his address with the observation that the institution had the good fortune of being nurtured by Dr. SS.Badrinath and receives its direction from him which makes the learning experience here most stimulating.

Thanking the Chief guest Dr SS.Badrinath, Chairman Emeritus, Sankara Nethralaya, recalled the major role of Shri Subir Raha, former Chairman & MD, ONGC in the huge funding of Sankara Nethralaya’s research initiatives by the No-1 Public Sector Undertaking in the country and bringing about the association between the two institutions and the eye care camps conducted by Sankara Nethralaya in the villages surrounding Karaikal where the ONGC is active, he expressed that Sankara Nethralaya would only be too happy to reciprocate the generous gesture of ONGC by conducting free eye camps in the places of its choice. Dr SS.Badrinath highlighted the vital role of youth in moulding the future of the country and reiterated his appeal made to them recently at the NDTV awarding ceremony at the Rashtrapathi Bhavan, underlining his appeal with the poignant words of John Kennedy “Ask not what the country can do for you but what you can do for your country”.

The day witnessed in-depth lectures by experts on the entire gamut of genetic study including genetic disorders, genetic counseling and prenatal diagnosis, role of latest technology in genetics and molecular diagnosis, research on the role of genes in diabetes mellitus and ocular disorders. The highly informative and absorbing proceedings concluded with a detailed  description of the special tests in terms of toxic and trace elements being carried out at the Sri Nathella Sampathu Clinical Laboratory at the Sankara Nethralaya main campus and a special felicitation to the researchers for the excellent work and their team members who played the role of internal assessors for their dedicated support and commitment in going out of their regular work to ensure the right documentation and quality control leading to the laboratory winning the highly prestigious accreditation by the NABL (National Accreditation Board for Laboratories) and renewal of the same for 4 times. Dr N. Soumitra, Lecturer at the ONGC Genetics and Molecular biology delivered the Vote of Thanks after which the jubilant participants shared their feedback and collected their participation certificates.

The Founder of Sankara Nethralaya Dr SS.Badrinath had a special word of praise for Shri A. Mahalingam, Assistant Registrar, Sankara Nethralaya Academy for his role in developing the academy and organizing the symposium and Social Worker Shri Arokiaswamy for his tireless role and unstinted support in creating awareness on Sankara Nethralaya’s activities.

 

சங்கர நேத்ராலயாவுக்கு ரூ.1.95 கோடி:பாரத ஸ்டேட் வங்கி உதவி

சங்கர நேத்ராலயாவுக்கு ரூ.1.95 கோடி:

பாரத ஸ்டேட் வங்கி உதவி

 

சென்னை:சென்னை, சங்கர நேத்ராலயா மருத்துவமனைக்கு, சமூக கூட்டாண்மை பொறுப்பு திட்டம் கீழ், 1.95 கோடி ரூபாய் நிதி உதவியை, பாரத ஸ்டேட் வங்கி வழங்கியது.

 

பாரத ஸ்டேட் வங்கி சார்பில், சமூக கூட்டாண்மை பொறுப்பு திட்டம் கீழ், நலத்திட்ட உதவிகள் வழங்கும் நிகழ்ச்சி, சென்னை, நுங்கம்பாக்கம் சங்கர நேத்ராலயாவில் நடந்தது. சங்கர நேத்ராலயா மருத்துவ மனையின் விரிவாக்க கட்டுமான பணிக்காக, 1.95 கோடி ரூபாய் காசோலையை, வங்கி தலைமை அதிகாரியும், தேசிய வங்கி குழு தலைவருமான, கிருஷ்ணகுமார் வழங்கினார்.

 

காசோலையை, சங்கர நேத்ராலயா தலைவர் டாக்டர் பத்ரிநாத் பெற்றுக் கொண்டார். சென்னை மண்டல தலைமை பொது மேலாளர் வர்ஷா புரந்தரே, பொது மேலாளர்கள் சந்திவ் சந்தா, கீர்த்திவாசன் உள்ளிட்டோர் பங்கேற்றனர்.

 

மேலும், திருநெல்வேலி அமர் சேவா சங்கம், தூத்துக்குடி நாசரேத் திருச்சபை டிரஸ்ட், மதுரை அட்சயா அறக்கட்டளை மற்றும் தேனி ரீச்சுடு தி அன்ரீச்சுடு தொண்டு நிறுவனங்களுக்கும், தலா ஒரு ஆம்புலன்ஸ் வாகனங்களையும், பாரத ஸ்டேட் வங்கி வழங்கியது.

 

http://www.dinamalar.com/district_detail.asp?id=866885

சமூகப் பணியில் நிறுவனங்களின் பங்களிப்பு தேவை:பாரத ஸ்டேட் வங்கியின் நிர்வாக இயக்குநர் கிருஷ்ணகுமார்

சமூகப் பணியில் நிறுவனங்களின் பங்களிப்பு தேவை:

 

சமூக சேவையில் நிறுவனங்கள் மற்றும் செல்வந்தர்கள் தங்களால் இயன்ற பங்களிப்பை அளிக்க வேண்டும் என பாரத ஸ்டேட் வங்கியின் நிர்வாக இயக்குநர் கிருஷ்ணகுமார் கூறினார்.

சென்னை சங்கர நேத்ராலயா கண் மருத்துவமனை சார்பில் ஸ்ரீ சிவசைலம் கட்டடம் நுங்கம்பாக்கத்தில் கட்டப்பட்டு வருகிறது. அந்த கட்டடத்தின் முதல் தளம் கட்டுவதற்காக பாரத ஸ்டேட் வங்கி சார்பில் நன்கொடை வழங்கும் நிகழ்ச்சி வெள்ளிக்கிழமை நடைபெற்றது. இதில் வங்கியின் நிர்வாக இயக்குநர் ஏ.கிருஷ்ணகுமார் ரூ.1 கோடியே 90 லட்சத்துக்கான காசோலையை மருத்துவமனையின் நிறுவனர் டாக்டர் எஸ்.எஸ்.பத்ரிநாத்திடம் வழங்கிப் பேசியது: பாரத ஸ்டேட் வங்கி தனது வாடிக்கையாளர்களுக்கு தரமிக்க சேவையை வழங்குவதோடு கல்வி, மருத்துவம் உள்ளிட்ட பல்வேறு துறைகளிலும் இயன்ற பங்களிப்பை அளித்து வருகிறது.

மும்பை உள்ளிட்ட பல்வேறு நகரங்களில் உள்ள பள்ளிகளுக்கு குடிநீர் சுத்திகரிக்கும் கருவிகள், மின்விசிறிகள் உள்ளிட்ட உதவிகளை வழங்கி வருகிறது.

சங்கர நேத்ராலயா கண் மருத்துமனை போன்று மக்களுக்கு சேவை புரியும் அறக்கட்டளைகள் நாட்டில் பல்கிப் பெருக வேண்டும். அப்போதுதான் ஏழைகள், மாற்றுத்திறனாளிகள் உள்ளிட்ட பலதரப்பினரும் மேம்பட்ட மருத்துவ சேவையைப் பெற முடியும்.

மிகப்பெரிய நிறுவனங்கள் மற்றும் பொருளாதார ரீதியாக உயர்ந்த நிலையில் உள்ளவர்கள் இதுபோன்ற அறக்கட்டளைகளுக்கு தங்களால் இயன்ற உதவிகளைச் செய்ய முன் வர வேண்டும் என்றார் கிருஷ்ணகுமார்.

கண் மருத்துவத்தில் சர்வதேச ரீதியிலான சிகிச்சைகள் அளிப்பதற்காக அறக்கட்டளையின் சார்பில் மொத்தம் ரூ.150 கோடி மதிப்பில் பல்வேறு திட்டங்கள் வகுக்கப்பட்டுள்ளது. இதன் மூலம் பொருளாதார ரீதியாக பின்தங்கியுள்ளவர்கள் உயர் சிகிச்சைகளை சலுகை கட்டணத்தில் பெற முடியும் என்று டாக்டர் எஸ்.எஸ்.பத்ரிநாத் கூறினார்.

சங்கர நேத்ராலயா கண் மருத்துவமனையின் தலைவர் டாக்டர் எஸ்.பாஸ்கரன், துணைத் தலைவர் டாக்டர் எஸ்.சுரேந்திரன், பாரத ஸ்டேட் வங்கியின் சென்னை மண்டல தலைமைப் பொதுமேலாளர் வர்ஷா புரந்தரே உள்ளிட்டோர் கலந்துகொண்டனர்.

URL:
http://dinamani.com/edition_chennai/chennai/2013/12/07/சமூகப்-பணியில்-நிறுவனங்களி/article1932755.ece

SBI donates nearly Rs. 2 crore for Sankara Nethralaya Eye hospital:

A neighbour is one who helps in need. Sankara Nethralaya and State Bank of India, neighbours on College Road, are doing just that. On Friday, SBI presented a cheque for Rs. 1.9 crore for the proposed six-storey tertiary care block on Pycrofts Garden Road. The donation is part of the bank’s corporate social responsibility initiative.

A. Krishna Kumar, managing director, SBI corporate centre, said the bank’s CSR activities began in earnest three years ago and some of the donations given to schools made them aware of the need to improve the education and health sectors in the country.

In his acceptance speech, S.S. Badrinath, chairman emeritus of Sankara Nethralaya, said the bank has been referring indigent patients to the hospital for free cataract surgery.

Delineating the social activities the hospital had done, he said he would like to educate the bank’s employees and customers on the need to take care of their eyes.

 

http://www.thehindu.com/todays-paper/tp-national/tp-tamilnadu/sbi-donates-nearly-rs-2-crore-for-hospital/article5432189.ece