CERTIFICATE COURSE ON HEALTHCARE QUALITY MANAGEMENT

Sankara Nethralaya Academy	&	Association of Healthcare Providers (India)
In Association with ACME Consulting

         

Present to you this dedicated

CERTIFICATE COURSE ON HEALTHCARE QUALITY MANAGEMENT

 

Program overview:

 

While quality is a common denominator and benchmark across products and services it acquires a new dimension and criticality in health care delivery in view of its direct impact on human lives and well being. Health care providers need to constantly measure their standards in terms of internal processes and service quality to ensure that the quality of health care delivery remains right on top and is not compromised in any way.

 

Maintaining high standards in healthcare delivery is not only an ethical commitment but also a hard marketplace reality, patients and their families today are far more aware of their rights, privileges, availability of healthcare solutions, costing and so on than in the past and demand value for their money.

 

Healthcare is increasingly viewed as a service like any other and comparative evaluation is the order of the day. The Certificate Program in Healthcare Quality Management combines the theoretic and practical aspects of quality at every level of healthcare delivery and personnel involved.

The Program is being brought to you by The Sankara Nethralaya Academy, the academic wing of Sankara Nethralaya a name that is today synonymous across the country with high quality eye care services, The AHPI Institute of Healthcare Quality & Patient Safety, led by Dr Girdhar J Gyani, the acknowledged father of Healthcare Quality in India and founder of the NABH and ACME Consulting, the largest Healthcare Quality Consulting Organisation in India. 

 

Target Participants:

 

The Course has been specially tailored for healthcare professionals, both clinical and managerial including:

·         Quality managers... and all managers with a passion for quality! Patient Safety and Risk Management Managers

·         Staff involved in the NABH, NABL, JCI and other Accreditation processes

·         Clinical Directors and Heads of Departments

·         Physicians and Surgeons

·         Heads of Nursing and other Senior Nurses

·         Clinical Research Managers

·         Healthcare Informatics and IT Professionals

·         Facilities, Estates and Support Services Managers

·         Radiographers, Laboratory, Pharmacy and Scientific Staff

Admission Criteria:	This Course is open to all Healthcare Professionals with atleast a Bachelor's Degree from a recognized University and a minimum of 2 years of experience working in a Hospital. Students can also join provided they are from healthcare disciplines like MBBS, BHMS, BAMS, BUMS, BDS, MHA, MBA-Hospital Management and similar.
Course Duration:	12 weekends (Saturdays – 3 pm to 6 pm)
Age	No bar
Attendance	80% Required for the course completion
Certification awarded jointly by	The Sankara Nethralaya Academy, Unit of Medical Research Foundation, AHPI & ACME Consulting
Course Fee	General On Site / Class Room participants: Rs 20,000/- On Site  & E-Learning course participants: Rs 15000/- Payment by DD in favour of MEDICAL RESEARCH FOUNDATION, CHENNAI.
Venue	Lecture Hall, Research Block, Sankara Nethralaya, No.18 College Road, Chennai –
Faculty for the Course	Quality Experts & Management Consultants / Professionals from the Health care Sector.

 

 

 

 

 

 

 

 

 

 

 

 

 

Modules & Curriculum:

Module No.	Training Topics	Curriculum
Module-1	Introduction to Quality in Healthcare	Ø  Basic Quality Concepts Ø  Historical Perspective on Quality; Global and Indian Ø  Quality in Service Sector, emphasis on Healthcare Sector Ø  Various Quality Terminologies used in Healthcare
Module-2	Quality Management Standards	Ø  Quality Management Standard ISO 9000 and its application in Healthcare. Ø  Over view of other Management Systems like ISO 14000/18000/22000
Module-3	Quality & Accreditation in Healthcare	Ø  Evolution of Quality Accreditation in Healthcare. Ø  Role of Accreditation and Regulation in Healthcare. Ø  Framework  of an Accreditation System Ø  Accreditation Standards like the NABH, NABL & JCI
Module-4	Quality Assurance Processes in Healthcare	Ø  Patient Safety Measures and QA in Patient Care Services Ø  Quality Assurance Standard for PATH LABS (ISO-15189) Ø  Hospital Information Systems, EHR/EMR
Module-5	Quality in Clinical Processes	Ø  Infection Control Practices Ø  Ensuring Medication Safety Ø  Medical Errors, Standard Treatment Guidelines (STG)
Mid Program Review & Test		Ø  1-hour Test on the First to Fifth (1 – 5) Modules Ø  Allocation of Project work
Module-6	Monitoring of Quality in Healthcare	Ø  Monitoring Clinical and Managerial Indicators; Ø  Dashboards Ø  Measuring , Monitoring & Improving Patient Satisfaction
Module-7	Quality Improvement Tools	Ø  TQM, Principles & application, TQM Models/Award criteria Ø  LEAN Healthcare, Value Stream Mapping Ø  7-QC tools, 5S, KAIZEN, Overview about 6-Sigma
Module-8	Medical  Governance	Ø  Leadership, Empowerment, Effective Communication Ø  Quality Audits – Clinical Audits, System Audits    Ø  Risk Assessment and its mitigation
Module-9	Facility Management	Ø  Role of Planning, Design & Maintenance of Facilities in Hospital Quality   Ø  Eco Friendly Hospitals Ø  Regulatory requirements, PCB, AERB, Fire Safety, BMW etc
Module-10	Affordable and Patient Friendly Healthcare Services	Ø  Cost effective care Ø  Cost of poor quality Ø  Patient Friendly Hospitals
Program end Review & Test		Ø  1-hour Test on Sixth to Tenth (1 – 6) Modules Ø  Presentation/Viva on Project.

THIS CERTIFICATE COURSE IS BROUGHT TO YOU BY:

 

The Sankara Nethralaya Academy (TSNA):

The Sankara Nethralaya Academy (a unit of Medical Research Foundation, Chennai) is a forerunner and leader in the area of imparting healthcare and health management technology and draws its strength from its parent organizations, Sankara Nethralaya, the Medical Research Foundation and Vision Research Foundation, a State of the Art Research Facility.

 

Sankara Nethralaya, meaning “The Temple of the Eye”, is a leading super specialty institution for ophthalmic care in India and was founded in 1978 as a clinical arm of the Medical Research Foundation; it is a charitable, not-for-profit institution, located in Chennai, Tamil Nadu, Sankara Nethralaya has grown tremendously since its inception— thanks to the unconditional and generous support received from all quarters of society — and has gained international excellence for its high quality and affordable eye care services. Its goals include providing quality ophthalmic care at affordable costs to paying patients, free eye care to indigent patients, high level teaching and training initiatives to create an army of capable eye care professionals to combat blindness affecting the population of India.  Today, the institute has over 90 eye care professionals examining around 1,500 patients and performing around 125 surgeries every day.

 

The objective of the Sankara Nethralaya Academy is to create highly knowledgeable and skilled professionals conversant with every area of healthcare and hospital management, to meet the increasing demand for competent professionals in this segment.

 

The AHPI Institute of Healthcare Quality & Patient Safety

The AHPI Institute of Healthcare Quality & Patient Safety is a subsidiary of the Association of Healthcare Providers (India) that supports the Healthcare Sector through competency based certification programs.

 

The Association of Healthcare Providers (India), AHPI represents the vast majority of healthcare providers in India. It is registered under Society Registration ACT- 1860 as “not for profit” organization. It educates to its members and at the same time, advocates with the government, regulatory bodies and other stake holders on issues, which have bearing on enabling its member organizations in delivering of Universal Health Coverage to the community at large.

 

AHPI’s vision is to have healthy India, encompassing society,   community and common man at grass root. AHPI strongly believes that the PATIENT as key stake holder needs to play important role in improving delivery of healthcare services. AHPI provides opportunity to patients and associates in giving objective feedback through portal and other similar avenues. AHPI undertakes advocacy for healthcare reforms, infrastructural, taxation, tariff and issues relating to the health insurance. AHPI believes in building capacity in Indian health systems with focus on safety and affordability.

 

The AHPI Healthcare Certification Centre is other subsidiary body of AHPI, which develops standards for patient safety and quality of care for different categories of healthcare organizations and certifies the compliance to these standards as third party.

ACME Consulting, Chennai:

 

ACME Consulting is today India’s leading Healthcare Quality Consulting Organization. Since its inception in 1996 the Organisation has worked with over 350 hospitals across the country, both in the Private and Government Sectors, to help them establish basic operating systems and improve their quality of services. The team comprises over 35 in-house healthcare professionals and is acknowledged as the largest in the country today. It comprises Quality Experts, Hospital trained Architects, Planners, Administrators, Project Managers, Equipment Specialists and HR Professionals, all being required today for setting up and operating large, professionally run Hospital, as per the best of quality requirements.

 

ACME’s team of healthcare quality professionals have been providing training programs for over a decade at Hospitals to improve their functioning and aspire for meeting national and international Quality Certifications and Accreditations like the NABH, NABL, JCI and the ISO 9001. Some of the leading Hospitals worked with recently include the Apollo Hospitals at Chennai, Madurai, Vellore, Goa & Mysore, Sankara Netralaya, Adyar Cancer Institute, CHILDS Trust Hospital, Dr. Mehta’s Hospital, MIOT Hospital and the Vijaya Group of Hospitals, at Chennai, Regional Cancer Center, PRS Hospital, PVS Hospital. Elite Hospital and Holy Cross Hospital in Kerala, the Jayadeva Institute of Cardiology, Bangalore Hospital and the Mallya Hospital in Bangalore, the Indo American Cancer Hospital and Continental Hospital at Hyderabad, the Peerless and Belleview Hospitals, National Neurosciences Centre and Institute of Neuroscience at Kolkata besides Medical College hospitals like SRM Medical College Hospital at Chennai, SS Institute of Medical Sciences Hospital at Davengare  RL Jalappa Medical College Hospital at Kolar, Father Muller Medical College Hospital at Mangalore and Rajarajeswari Medical College at Bangalore.

 

ACME Consulting has also worked extensively with Government Hospitals having assisted over 125 Government Hospitals across Tamil Nadu, Kerala, Maharashtra, West Bengal, Assam, Meghalaya and Arunachal Pradesh in quality improvement projects.

 

ACME is the only Quality Council of India approved Consulting Organization for NABH in South India and the highest technically rated Consultancy by the National Rural Health Mission, Government of India.

 

 

For More Details and Registrations contact:

Mr A Mahalingam

Assistant Registrar
The Sankara Nethralaya Academy
Mobile: 0 97104 85295 . Fax No : 044 2825 4180
eMail : mahali@snmail.org / 2525india@gmail.com

Web: www.thesnacademy.ac.in / www.sankaranethralaya.org

 

Testimonials from The SN Academy – 7th Batch of Certificate Course in Hospital Management Participants

Testimonials from The SN Academy – 7^th Batch of Certificate Course in Hospital Management Participants

 

Dear Mahalingam Sir

 

Many Thanks for your mail & messages. It has been wonderful to get associated with you & TSNA academy by way of this course. I was initially a bit apprehensive when I first went through your advertisement, whether I would be the right candidate especially from a Life Insurance Background. But now having completed the course, it gives me immense pleasure that I've learned something new about Hospital Management, hospital administration, Health Claims Marketing/ Claims process, NABH accreditation of hospitals, Leadership, Team Building etc.. It was a renewed treat for me, having learnt management @ LIBA about 15 years back which shaped up my corporate career.

 

I wish to place on record, my appreciations to all the faculty members (not to single out anybody) for their lively interactions & unstinted guidance to make us, candidates comfortable & share their valuable insights & experiences.

 

I wish the TSNA Academy All the VERY BEST & May many more such courses find it roots in the academy especially catering to applicants from interior & rural Tamil nadu. You can count on me for any support your require to spread this awareness message.

 

With Best Wishes & Regards

T. Arockiaraj Dev

Regional Manager, Medicare TPA services (I) Pvt Ltd

Regional Office- Chennai.

Mob: 98412 90771.

 

Om Sai Ram....

 

Testimonial from

 

1. Sir first of all ... my sincere thanks to you for your great efforts in all the classes which I had attended for the past 12 weeks it was a great service from you sir and sir your service is awesome and excellent. the success of this 7th batch CCHM course all the credit will goes to you since you are a hardwoker and also you have very good patients by handling different types of egoistic persons present in the hall. So hats off to you sir.

 

2. All the sessions went of well sir and it was a full attendance in all the sessions for the past 12 weeks which was a success to the course organizers .

 

3. Sir Regarding Faculties I,e teaching faculties all the faculties are very well  experienced and all are very good in teaching. Sir teaching is an art and parting their knowledge to all is a unique attitude towards growth of all who will not be done by all in this world due to fear complex and self growth sir there are very few in this world who part their knowledge but all your faculties are excellent in teaching to other and parting their own self experience to others. Sir all the faculties are well educated and sir they are very courteous while teaching and clearing all the doubts and especially the lady who took team work class she has got excellent knowledge abt team work and her husband is also a great teacher .

 

4. Lecture Hall is excellent with clean and neat atmosphere and well maintained AC with good cooling effects and also the projector is good with the technician available on call all the time. Lecture hall is great and I have-not seen such a clean and neat lecture hall anywhere in India where I have undergone few PG courses and this hall is beautiful.

 

5.Last but not the least there are no words to appreciate the snacks which you have provided in every class sir  I think even in 5 star category hotels wonts provide this kind of quality snacks and very delicious vada, spring rolls, samosas etc.... still my tongue is waiting for those excellent snacks.

 

 

6. Sir by attending this CCHM course I have to appreciate the SN academy because the SN academy s objective is to teach courses that deal with A to Z in healthcare services including Hospital Management which has assumed great relevance in view of health care assuming great importance owing to the entry of corporate houses into health care delivery, increasing health care awareness among the general public and India especially Southern India emerging as a preferred health care destination and I feel that SN academy is not a commercial oriented academy like other institute behave commercially without giving anything academically and certain institutes just work for commercial but in SN its a different atmosphere.

 7. The Sankara Nethralaya Academy’s courses in hospital management are backed by the expertise and rich experience gained over thirty years of running a highly successful and respected health care enterprise.

 

8. The CCHM faculties ... all the faculties employ a system of educating people by imparting knowledge through instructional courses, training classes, and usher in newer training/teaching methodologies including the use of IT.

 

9.  The CCHM faculties ... all the faculties did a excellent job in  Spreading of knowledge for the common good which no other institute does in these days.

 

I wish all the best to you for your future CCHM batches sir and since this course is excellent in all aspects I will recommend attending this course to view of my friends.

K. R.Seshadri.

Branch Manager.

Eagle Medical Systems Pvt.ltd.

Importers for Richard-Wolf GMbH/Soring USA /Trumpf USA/Deka  Italy/Asclepion GmBh/Eigen.USA

Chennai Branch Office.

Door No.22, Plot No.64, Gugan Street,

West Kamakoti Nagar,

Valasaravakkam, (Near Vishwaroop Saibaba Temple.)

Chennai- 600087

Tel- 9444381862.

Certificate Course in Hospital Management - The Sankara Nethralaya Academy

Senior healthcare administration professionals shower praise on Sankara Nethralaya Academy’s “Certificate Course in Hospital Management (CCHM)”

 

The event was conducted to present Certificates to the sixth batch of The participants of this course belonging to mid and senior level management positions from a broad spectrum of health care institutions ranging from single specialty to multi-specialty hospitals found the course to be of great relevance to their vocation in terms of enhancing their skill sets, equipping them to handle direct and related healthcare issues and to organize their departments much better.

While the course won overall praise for its holistic approach to hospital management, in-depth, wide and well researched content and professional levels of tutoring by the faculty, TSNA staff members won praise and admiration for their efforts in making the entire learning experience very pleasant and memorable.

The certification awarding ceremony of the 12 weekend certificate program in Hospital Management conducted by the Sankara Nethralaya academy, an education wing of the Sankara Nethralaya, a unit of Medical Research Foundation was conducted successfully on 13.09.2014 at Sankara Nethralaya main campus, College road, Chennai 6.

 

On their successful completion of their course the students had the good fortune of having an interactive session with the Founder & Chairman Emeritus of Sankara Nethralaya & the SN Academy Padma Bhushan Dr SS Badrinath, they shared their experiences with him and received their certificates from him.

 

The Senior Management Executives from premium health care institutions like Vhasantha Hospital and Wellness Research Center,Tiruvannamalai,Apollo Hospitals, Chennai

byantra Technologies,Pvt Ltd,Medicare TPA services (I) Pvt. Ltd,Govt Hospitals,Tirupattur,Lions Cancer Hospital,Eagle Medical Systems, PVT Ltd,Krishna Eye & ENT Hospital,Vipul Med Corp TPA, Pvt Ltd,Venkateswara Hospitals,Agada Diabetes Care,SM Consortium, Chennai

RG Eye care, Chennai,Sinus & Nose Hospital,,Narayana Dental College, Andra Pradesh other renowned Healthcare institutions who participated in this weekend Certificate Course in Hospital management shared their feedback about this session most enthusiastically.

 

Prof S Ramani – Principal of the academy informed that our academy also in the process of introducing few new programs with Madras University collaborations.

 

Mr A Mahalingam – The Program Director and Assistant Registrar of the Sankara Nethralaya Academy take this opportunity to wish the participants for their cooperation and successful completion and also thanked the candidates sponsored organization and highly commented about our dedicated management faculty members for their excellent support to run this course very successful and he also announced that the next batch of this program( 8^th batch) to be commencing from 4^th October 2014, for details & registrations www.thesnacademy.ac.in to be visited.

 

Mr A Mahalingam also highlighted the importance of Quality Assurance in healthcare management and told that Academy will be launching another 12 weekend - Certificate Course in Healthcare Quality Management in collaboration with AHPI (Association of Healthcare Providers –India), New Delhi  and ACME Consulting Ltd, Chennai

 ----------------------------

Weekend Certificate Course In Hospital Financial Management – 2nd Batch - Sankara Nethralaya Academy

Dear Sir / Madam,

 

Warm Greetings from Sankara Nethralaya Academy! (A unit of the Medical Research Foundation), Chennai

 

The Sankara Nethralaya Academy Invites Applications for a

 

Weekend Certificate Course

In

Hospital Financial Management – 2^nd Batch.

 

Pl find attached the Course Details and Registration form for the same.

 

We will be happy to enroll your sponsored candidate for this weekend Program in Hospital Financial Management.

 

Only 20 participants per batch!

 

Registrations accepted are first come first serve basis!!

 

Hurry up for Registrations!!!

Feel free to contact me, if any clarification required regarding this course.

Mr A Mahalingam,

Asst Registrar & Program Coordinator – Management Programs

Mobile: 97104 85295 /3257 3256 / E – Mail : mahali@snmail.org

Mark your Calendar

The SN Academy us organizing 2 days National Seminar on Emerging Trends in Hospital Administration on 9 & 10^th May 2014, for more details Visit

www.thesnacademy.ac.in

Yours Sincerely

 

 

A MAHALINGAM

ASST REGISTRAR – THE SN ACADEMY