The Sankara Nethralaya Academy’s 2days Nationa Seminar on Emerging Trends in Hospital Administration Dates: 09 & 10th May 2014

The Sankara Nethralaya Academy (TSNA)

(A Unit of Medical Research Foundation)

www.thesnacademy.ac.in

 

Phone: 044 4908 6000                         Fax No: 044 2825 4180

The Sankara Nethralaya Academy’s

2day Topical Seminar

On

“Emerging Trends in Hospital Administration”

Dates: 09 & 10^th May 2014

Venue:            Sri. V.D. Swami Auditorium, Sri. T.S. Santhanam floor,

 KNBIRVO Block, Sankara Nethralaya Main Campus

No 18, College Road, Chennai – 600 006

 

About us:

 

The Sankara Nethralaya Academy (a unit of Medical Research Foundation, Chennai) is a forerunner and leader in the area of imparting healthcare and health management technology and draws its strength from its parent organizations, Sankara Nethralaya, the Medical Research Foundation and Vision Research Foundation, a State of the Art Research Facility.

 

Sankara Nethralaya, meaning “The Temple of the Eye”, is a leading super specialty institution for ophthalmic care in India and was founded in 1978 as a clinical arm of the Medical Research Foundation; it is a charitable, not-for-profit institution, located in Chennai, Tamil Nadu, Sankara Nethralaya has grown tremendously since its inception— thanks to the unconditional and generous support received from all quarters of society — and has gained international excellence for its high quality and affordable eye care services. Its goals include providing quality ophthalmic care at affordable costs to paying patients, free eye care to indigent patients, high level teaching and training initiatives to create an army of capable eye care professionals to combat blindness affecting the population of India.  Today, the institute has over 90 eye care professionals examining around 1,500 patients and performing around 125 surgeries every day.

 

The objective of the Sankara Nethralaya Academy is to create highly knowledgeable and skilled professionals conversant with every area of healthcare and hospital management, to meet the increasing demand for competent professionals in this segment.

 

Healthcare management is emerging as a boom industry, thanks to myriad factors like increasing health awareness among the general public, a disturbing increase in lifestyle and environment related ailments and debilities and the recent entry of corporate entities into the domain of healthcare.

 

About the Seminar “Emerging Trends in Hospital Administration’’:

We are sure you would agree with us that a well conducted seminar is a great way to enhance the understanding and scope of any subject or field of activity among both the target audience and the general public. Seminars provide the ideal platform for a vibrant exchange of ideas, experiences and expertise and the much needed real time learning through reviews from a cross section of people.

The overwhelming response that we received for the recent seminars conducted in the critical areas of Healthcare Management like HR in Healthcare, Customer Care in Hospitals, Materials Management for Hospitals, Quality Accreditations for healthcare providers, Impact of Law on Healthcare Delivery and the resultant learning have come as a major boost and encouragement to us to conduct this highly topical and relevant seminar on “Emerging Trends in Hospital Administration’’ on 9 & 10^th of May 2014

An Overview:

 

“Emerging Trends in Hospital Administration’’ is a two-day conference that would bring together senior level healthcare experts from various regions to share their thoughts, observations and steps taken by them to improve patient flow and enhance safety and work flow processes leading to a great patient experience.

 

The Seminar will also focus on successful healthcare strategies, proven patient-care techniques, quality standardization tips, new hospital management trends and an overall road map to an effective healthcare system.

 

The Seminar will thus bring a complete set of proven solutions that would help healthcare providers enhance the quality of service and productivity of their hospital.

 

This highly interactive seminar would witness in-depth presentations on the following topics by experts and industry leaders from across the country.

 

Proposed Topics:

 

·         Empowering the internal customers through continuous teaching training and development in organizations.

·         Assessing ever-changing role and responsibilities of a hospital CEO.

·         Healthcare Disaster Management

·         Using lean management to reduce waste and improve efficiencies of hospitals.

·         Accreditations for Hospitals & Retaining quality advantage - post accreditation.

·         Revenue cycle management excellence - easily improving bottom-line.

·         Discussing pros and cons of outsourcing facilities management in healthcare organizations.

·         Clean It… Then Prove It! Cleaning control as a tool to reduce hospital acquired infections.

·         Innovations in Health Insurance.

·         Enhancing patient-centered care by increasing speed of patient service.

·         Implementing quality Improvement tools and strategies within your organization.

·         Do Hospitals need to build themselves as a “Brand”? How to build a brand in Regional and Global Healthcare?

·         Transforming Healthcare Delivery through Information & Communication technology.

·         Medico Legal Issues in Healthcare Management.

·         Panel Discussion on “’Emerging Trends in Hospital Administration’’.

 

Proposed Speakers (Confirmation awaiting for a few faculty):

 

Ms Akila Ganesan Senior General Manager – Sankara Nethralaya Registrar – The Sankara Nethralaya Academy, Chennai

Dr John Punnose – Management Consultant, Mentor & CEO – Hospitals and Health Systems.

Shri M V Verma – Commandant, National Disaster Response Force, Tamil Nadu.

Sri C.S. Ramakrishnan - Chief Operating Officer & Chief Consultant – QMS & IS / MS - ACME CONSULTING, Chennai.

Ms Lallu Joseph, Quality Manger, Directorate of Quality Management, CMC Vellore.

Shri PR Ravindran - Chartered-cum-Cost Accountant, Former CGM,Sankara Nethralaya, Chennai.

Prof Hanna Priya – I/C Hospital Inspection Control Committee, Sankara Nethralaya & Faculty – The SN Academy.

Representative from TTK Health Insurance, Chennai.

Dr Dr. R.R. Sudhir - Head Dept of Preventive Ophthalmology & Senior Consultant in Cornea & Refractive Surgery, Sankara Nethralaya.

Dr TV Subramaniam (Dr TVS) - Professor Emeritus – IIFMR Chennai & IIM – Ahmadabad & Chairman Board of Studies at Bharathidasan Institute of Management, Trichy.

Shri N J Gowri Shankar – CEO & Chief Consultant – HSB Consulting, Chennai.

Dr.Sumanth Raman, Head-Healthcare Innovations, Tata Consultancy Services, Chennai.

Medico Legal Expert from Apollo Hospitals/ SRMC, Chennai.

Dr Preetha Reddy – Managing Director, Apollo Hospitals Enterprise Ltd.   Dr S Aravind – Administrator & Director for Projects – Aravind Eye Care System, Madurai.   Mrs Mallika Mohandas – Chairman, MIOT Hospitals, Chennai.   Dr Sunil Chandy – Director, Christian Medical College (CMC), Vellore.   Dr S S Badrinath – Founder & Chairman Emeritus, Sankara Nethralaya, Medical Research Foundation, Chennai

 

Who should attend the Seminar?

 

CEOs, MDs, Presidents, General Managers, Heads of Strategic Planning from the Hospital / health Sector, Risk Management professionals, Executives in charge of Service Quality, Managers of Operation, facilities management, Nursing Administrators, students of Management programs and others with an interest in hospital administration.

 

 

Registration details:

 

Delegates:

• Individual Delegates: Rs 4000/- Head.
• Group Registration (3 + from One Hospital / Organization): Rs 3500 /- Head.
• Hospital Management students: Rs 3000/- Head

Registration FEE includes:

·  Seminar  participation - 2 Days

·  Lunch and Tea - 2 Days

·  Certificate of Participation

·  Knowledge Material (PPTs of the Speakers)

·  Pictures of the Conference (web Link).

Last date to receive filled in Registration Form with Registration fees: 31^st of March 2014.

Mode of Registration:

 

The Registration fee is to be paid by Demand Draft in favour of MEDICAL RESEARCH FOUNDATION payable at Chennai.

 

Organizing Secretary:

A. Mahalingam

Assistant Registrar

The Sankara Nethralaya Academy (TSNA)
Mobile : (0) 97104 85295/E Mail : mahali@snmail.org

Web : www.thesnacademy.ac.in

 

 

 

-      Proposed Agenda-

The Sankara Nethralaya Academy

(Unit of Medical Research Foundation)

E- Mail : snacademy@snmail.org / Web : www.thesnacademy.ac.in

Agenda – Day 1

(09.05.2014, Friday)

 A Seminar On

Emerging Trends in Hospital Administration

Venue :  Sri V.D Swami’s Auditorium, 7^th Floor, KNBIRVO Block,

Sankara Nethralaya, 18 College Road, Nungambakkam, Chennai – 600006.

 

08.30am To 9.00 am :Registration
9.00 am To 09.15 am	Introduction and welcome address Ms Akila Ganesan Senior General Manager – Sankara Nethralaya Registrar – The Sankara Nethralaya Academy, Chennai
09.15 am To 09.45 am	Empowering the internal customers through continuous teaching training and development in organizations. By Ms Akila Ganesan Senior General Manager – Sankara Nethralaya Registrar – The Sankara Nethralaya Academy, Chennai..
09.45 am To 10.30 am	Assessing ever-changing role and responsibilities of a hospital CEO. By Dr John Punnose – Management Consultant, Mentor & CEO – Hospitals and Health Systems.
10.30 am – 11.00 am : Coffee Break
11.00 am To 12.00N	Healthcare Disaster Management By Shri M V Verma – Commandant, National Disaster Response Force, Tamil Nadu.
12.01pm To 01.00 pm	Using lean management to reduce waste and improve efficiencies of hospitals. By Sri C.S. Ramakrishnan - Chief Operating Officer & Chief Consultant – QMS & IS / MS - ACME CONSULTING, Chennai
1.00 pm To 2.00 pm : Lunch Break
2.00 pm To 2.45 pm	Accreditations for Hospitals & Retaining quality advantage - post accreditation By Ms Lallu Joseph, Quality Manger, CMC Vellore.
2.45 pm To 3.30 pm	Revenue cycle management excellence - easily improving bottom-line. By Shri PR Ravindran - Chartered-cum-Cost Accountant, Former CGM,Sankara Nethralaya, Chennai
03.30 pm To 4.30 pm – Coffee Break
4.30 pm To 5.30 pm	Discussing pros and cons of outsourcing facilities management in healthcare organizations. By C/O SRMC, Chennai

The Sankara Nethralaya Academy

(Unit of Medical Research Foundation)

E- Mail : snacademy@snmail.org / Web : www.thesnacademy.ac.in

Agenda – Day 2

 

(10.05.2014, Saturday)

 

08.00 am To 09.00 am	Clean It… Then Prove It! Cleaning control as a tool to reduce healthcare acquired infections. By Prof Hanna Priya – I/C Hospital Inspection Control Committee, Sankara Nethralaya & Faculty – The SN Academy
9.00 am To 09.45 am	Innovations in Healthcare Insurance By C/O TTK Health Insurance.
09.45 am To 10.30 am	Enhancing patient-centered care by increasing speed of patient service. By Dr Dr. R.R. Sudhir - Head Dept of Preventive Ophthalmology & Senior Consultant in Cornea & Refractive Surgery, Sankara Nethralaya.
10.30 am To 11.00 am : Coffee Break
11.00 am To 11.45 am	Implementing quality Improvement tools and strategies within your organization. By Dr TV Subramaniam (Dr TVS) - Professor Emeritus – IIFMR Chennai & IIM – Ahmadabad & Chairman Board of Studies at Bharathidasan Institute of Management, Trichy
11.45 am To 12.30 pm	Do Hospitals need to build themselves as a “Brand”? How to build a brand in Regional and Global Healthcare? By Shri N J Gowri Shankar – CEO & Chief Consultant – HSB Consulting, Chennai( to be confirmed)
12.30 pm To 1.30 pm : Lunch Break
01.30 pm To 02.15pm	Transforming Healthcare Delivery through Information & Communication technology. By Dr.Sumanth Raman, Head-Healthcare Innovations, Tata Consultancy Services, Chennai
2.15pm To 3.00 pm	Medico Legal Issues in Healthcare Management By
3.00 pm – 3.30 pm : Coffee Break
03.30 pm To 5.00 pm	Panel Discussion on Emerging Trends in Hospital Management Moderator : Ms Akila Ganesan – Sr General Manager – Sankara Nethralaya.   Panel Members: Dr Preetha Reddy – Managing Director, Apollo Hospitals Enterprise Ltd. Dr S Aravind – Administrator & Director for Projects – Aravind Eye Care System, Madurai. Mrs Mallika Mohandas – Chairman, MIOT Hospitals, Chennai. Dr Sunil Chandy – Director, Christian Medical College (CMC), Vellore. Dr S S Badrinath – Founder & Chairman Emeritus, Sankara Nethralaya, Medical Research Foundation, Chennai.
5.00 pm  To 5.30 pm	Vote of Thanks By A Mahalingam, The Sankara Nethralaya Academy, Chennai.
Feedback / Certificate Distribution / Group Photo

 

 

Students of the Sankara Nethralaya Academy celebrate Pongal with great fervour on 10.01.2014

Students of the Sankara Nethralaya Academy celebrate Pongal with great fervour on 10.01.2014

On 10th January 2014, Pongal the Tamil festival of harvest, bounty and thanksgiving to the Sun God was celebrated with bubbling enthusiasm at the sprawling Sankara Nethralaya Academy campus at Vanagaram by the students and the faculty members.

The eventful day began with the eye -catching display of the Rangolis the bright and colourful designs on the floor marking the tradition and Tamil culture. Students from all streams exhibited their creative talents and innovative designs by drawing the colourful rangolis.

The special event of the day, the customary making of Pongal, was led by the by the Asst Registrar – Shri A. Mahalingam and Ms C G Sreedevi – Manager for the academy with enthusiastic participation by the faculty members and the students.

A cheerful and full-throated chorus ‘Pongalo Pongal' filled the air and kept ringing in and around the campus as the well decorated Pongal pot boiled to the brim.

A senior faculty member blessed the students and the staff members on the auspicious occasion and the merry celebrations culminated with the distribution of sweet Pongal.

Various traditional cultural programmes were conducted as part of the celebration

 

The Sankara Nethralaya Academy Conducted a session Customer Service on 06.01.2014 at Academy Campus, Vanagaram

The session was started with Mr A Mahalingam, Asst Registrar of the Sankara Nethralaya Academy welcoming the delegates and also highlighted the importance of customer care in any filed and especially at the Healthcare delivery institutions .

 

Shri A. Mahalingam, also utilized the opportunity to announce other important health care management courses, Allied health science programs, Certificate and fellowship courses conducted by the Sankara Nethralaya Academy in affiliation with reputed universities like The Tamil Nadu Dr MGR Medical University, Chennai

 

 

Seminar delegates included senior Administrative officers and Medical professionals PROs and Friont Office Executives from prestigious institutions like Apollo group of Hospitals, CMC Vellore, Sri Narayani Hospitals, Vellore, Sree Renga Hospital, Chengalpet, Tact Academy, VHS Adyar and Ashwini Eye Care, Ambattur

 

 

The session was a very lively and interactive session and most of the participants contributed to the content of the session with their comments and personal experiences in their sphere of work.

 

The concept of customer service profit chain and the benefits that would accrue to the organization when excellent customer care is rendered on were highlighted. Referrals, Positive word of mouth, standing apart from the competition and increase in revenues were discussed.

 

Videos were shown on handling different types of customers such as an

• Angry customer

• Impatient customer

• Passive customer

 

Further a couple of short videos on bad customer service was screened and the participants were asked to comment on the deficiencies that they observed on the delivery of service.

 

The golden rules of customer service were discussed. It was felt by all the participants that given the intensity of the competition prevailing in the health care sector, in addition to quality of care, the service levels are very important to drive patient footfalls and if there are inadequacies in this area it will clearly reflect on the growth of hospital.

 

All the participants were very happy with the quality of the workshop. The facilitator of the session that day asked the participants about their impressions on the session as they were his customers.

 

All the participants gave an excellent feedback on the session and opined that they were delighted customers at the end of the session. Mixed group of participants from 20 multi speacilaity healthcare institutions participated and benefitted this unique session on Customer Service.

 

Customer Service session from The Sankara Nethralaya Academy (TSNA)

The Sankara Nethralaya Academy (TSNA)

Invites Registrations for  

A Session

on

Customer Service

Registration free but pre registration must

 

Date          :      06.01.2014(Monday) 

Time         :      2.00 – 5.00 pm

Venue       :    The Sankara Nethralaya Academy, No 9,    

                      Vanagaram – Ambattur Road, Kil 

                      Ayanambakkam, Chennai – 600 095(Next to

                      Apollo Hospitals)

Customer service is vital in any organization. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skills and build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.

 

 Objectives:

 

Ø  Participants will learn the most effective strategies for the following:

 

Ø  Staying calm and confident when pressure is on

 

Ø  Dealing with angry or upset internal and external customers

 

Ø  Focusing on fixing the problem – not placing the blame

 

Ø  Making empathic responses to customer concerns

 

Ø  Make the customer experiences a memorable one.

 

Ø  Understand the service value chain

 

 

Target audience:

 

v  Customer service representatives,

 

v  Front desk personnel

 

v  Support personnel,

 

v  Credit and billing personnel

 

v  Small business owners

 

v  Managers who want customer service training in order to reinforce their skills and train their staff.

 

Course Content:-

 

 ü  Why the need for superior service delivery?

 

ü  Customer Service Standards and Goals

 

ü  The Art of Customer Relations

 

ü  Give the customers a “Treat”

 

ü  Using the Guest formula

 

ü  The service value delivery chain

 

ü Understanding Customer Needs

 

ü  Identifying types of customers and anticipating their reactions

 

ü  Developing effective strategies to keep problems from escalating

 

ü  Making your organization the customers first choice by superior customer delivery

 

The Registration is Free

registration is On the basis of first come, first served

Name, Designation, Institution, Contact details to be mailed to mahali@snmail.org on or before 04.01.2014

For further details visit :

www.thesnacademy.ac.in