Students of the Sankara Nethralaya Academy celebrate Pongal with great fervour on 10.01.2014

Students of the Sankara Nethralaya Academy celebrate Pongal with great fervour on 10.01.2014

On 10th January 2014, Pongal the Tamil festival of harvest, bounty and thanksgiving to the Sun God was celebrated with bubbling enthusiasm at the sprawling Sankara Nethralaya Academy campus at Vanagaram by the students and the faculty members.

The eventful day began with the eye -catching display of the Rangolis the bright and colourful designs on the floor marking the tradition and Tamil culture. Students from all streams exhibited their creative talents and innovative designs by drawing the colourful rangolis.

The special event of the day, the customary making of Pongal, was led by the by the Asst Registrar – Shri A. Mahalingam and Ms C G Sreedevi – Manager for the academy with enthusiastic participation by the faculty members and the students.

A cheerful and full-throated chorus ‘Pongalo Pongal' filled the air and kept ringing in and around the campus as the well decorated Pongal pot boiled to the brim.

A senior faculty member blessed the students and the staff members on the auspicious occasion and the merry celebrations culminated with the distribution of sweet Pongal.

Various traditional cultural programmes were conducted as part of the celebration

 

The Sankara Nethralaya Academy Conducted a session Customer Service on 06.01.2014 at Academy Campus, Vanagaram

The session was started with Mr A Mahalingam, Asst Registrar of the Sankara Nethralaya Academy welcoming the delegates and also highlighted the importance of customer care in any filed and especially at the Healthcare delivery institutions .

 

Shri A. Mahalingam, also utilized the opportunity to announce other important health care management courses, Allied health science programs, Certificate and fellowship courses conducted by the Sankara Nethralaya Academy in affiliation with reputed universities like The Tamil Nadu Dr MGR Medical University, Chennai

 

 

Seminar delegates included senior Administrative officers and Medical professionals PROs and Friont Office Executives from prestigious institutions like Apollo group of Hospitals, CMC Vellore, Sri Narayani Hospitals, Vellore, Sree Renga Hospital, Chengalpet, Tact Academy, VHS Adyar and Ashwini Eye Care, Ambattur

 

 

The session was a very lively and interactive session and most of the participants contributed to the content of the session with their comments and personal experiences in their sphere of work.

 

The concept of customer service profit chain and the benefits that would accrue to the organization when excellent customer care is rendered on were highlighted. Referrals, Positive word of mouth, standing apart from the competition and increase in revenues were discussed.

 

Videos were shown on handling different types of customers such as an

• Angry customer

• Impatient customer

• Passive customer

 

Further a couple of short videos on bad customer service was screened and the participants were asked to comment on the deficiencies that they observed on the delivery of service.

 

The golden rules of customer service were discussed. It was felt by all the participants that given the intensity of the competition prevailing in the health care sector, in addition to quality of care, the service levels are very important to drive patient footfalls and if there are inadequacies in this area it will clearly reflect on the growth of hospital.

 

All the participants were very happy with the quality of the workshop. The facilitator of the session that day asked the participants about their impressions on the session as they were his customers.

 

All the participants gave an excellent feedback on the session and opined that they were delighted customers at the end of the session. Mixed group of participants from 20 multi speacilaity healthcare institutions participated and benefitted this unique session on Customer Service.

 

Customer Service session from The Sankara Nethralaya Academy (TSNA)

The Sankara Nethralaya Academy (TSNA)

Invites Registrations for  

A Session

on

Customer Service

Registration free but pre registration must

 

Date          :      06.01.2014(Monday) 

Time         :      2.00 – 5.00 pm

Venue       :    The Sankara Nethralaya Academy, No 9,    

                      Vanagaram – Ambattur Road, Kil 

                      Ayanambakkam, Chennai – 600 095(Next to

                      Apollo Hospitals)

Customer service is vital in any organization. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skills and build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.

 

 Objectives:

 

Ø  Participants will learn the most effective strategies for the following:

 

Ø  Staying calm and confident when pressure is on

 

Ø  Dealing with angry or upset internal and external customers

 

Ø  Focusing on fixing the problem – not placing the blame

 

Ø  Making empathic responses to customer concerns

 

Ø  Make the customer experiences a memorable one.

 

Ø  Understand the service value chain

 

 

Target audience:

 

v  Customer service representatives,

 

v  Front desk personnel

 

v  Support personnel,

 

v  Credit and billing personnel

 

v  Small business owners

 

v  Managers who want customer service training in order to reinforce their skills and train their staff.

 

Course Content:-

 

 ü  Why the need for superior service delivery?

 

ü  Customer Service Standards and Goals

 

ü  The Art of Customer Relations

 

ü  Give the customers a “Treat”

 

ü  Using the Guest formula

 

ü  The service value delivery chain

 

ü Understanding Customer Needs

 

ü  Identifying types of customers and anticipating their reactions

 

ü  Developing effective strategies to keep problems from escalating

 

ü  Making your organization the customers first choice by superior customer delivery

 

The Registration is Free

registration is On the basis of first come, first served

Name, Designation, Institution, Contact details to be mailed to mahali@snmail.org on or before 04.01.2014

For further details visit :

www.thesnacademy.ac.in