Autograph from our esteemed formar president of India - Dr APJ Abdul Kalam - A Mahalingam

our esteemed formar president of India - Dr APJ Abdul Kalam Sir visited to our Nethralaya and interatced all our employees of Sankara Nethralaya, During his interaction, Autograph taken from him. Happy Moment - A Mahalingam

Customer Service Session at The Sankara NethralayaAcademy

   The Sankara Nethralaya Academy

(Unit of Medical Research Foundation)

 

A

Session on

Customer Service

Date         :    16.03.2013 (Saturday)

Time         :    2.00 – 5.00 pm

Venue       :    Lecture Hall, Sankara Nethralaya Main Campus,  

                       KNBIRVO Block, No 18 College Road, Nungambakkam

                      Chennai – 600 006

Customer service is vital in any organization. However, its key position is often overlooked. It is the best marketing strategy a company can possess Sharpen your customer service skill sand build confidence in your ability to handle customers. This workshop is designed to help solve customer problems and build goodwill.

  Objectives:

1.     Participants will learn the most effective strategies for the following:

2.     Staying calm and confident when pressure is on

3.     Dealing with angry or upset internal and external customers

4.     Focusing on fixing the problem – not placing the blame

5.     Making empathic responses to customer concerns

6.     Make the customer experiences a memorable one.

7.     Understand the service value chain

 Profile of the speaker:

Dr.Murali S S G K is a Management Professional with over three decades of experience in Marketing and Sales in a diverse range of Industries. He has worked in the following industries at various levels of Management in the Marketing and Sales function.

 

Market Research,Office / Retail Automation,Consumer Durables / Electronics,Retail Operations,Education,Resource Mobilisation

 

Education: He had his primary and secondary education from the elite schools of Chennai, Bain’s and Madras Christian College High School. His collegiate education was in Loyola College, Chennai where he completed his Masters in Social Work with Specialization in HR. Subsequently he joined the Loyola Institute of Business Administration (LIBA) completing his P.G.D.B.A specializing in Marketing. He has also completed his diploma in logistics and supply chain management.

 

He brings to the participants a wealth of practical and theoretical knowledge of Management concepts and their applications. He has handled the training function for sales, marketing and customer service in almost all the companies where he has worked.  He is a trainer on various aspects of marketing, sales and customer care for industries and organizations.

 

Dr. Murali is a visiting professor in Management for a number of B- Schools  in Chennai and also an examiner for the MBA programs. He guides students for the projects and is writer of articles on topical interest, which are published by reputed peer reviewed journals.

 

Registration Fee :  Rs.1000/-

The DD to be drawn in favour of “Medical Research Foundation” payable at Chennai.

 Registration fee includes course material (e form), refreshments and certificate of participation.

 

For more details & Registrations:

 

A Mahalingam,

Academic Officer

The Sankara Nethralaya Academy

Mobile : (0) 97104 85295 / 98406 55405

E – Mail : mahali@snmail.org      

 

Hospital Law and Medico Legal Issues by Mr. D. Samuel Abraham at The Sankara Nethralaya Academy

A

Session on

Hospital Law and Medico Legal Issues

 

Date          :    23.03.2013 (Saturday)

Time         :    2.00 – 5.00 pm

Venue       :    Lecture Hall, Sankara Nethralaya Main Campus,  

                       KNBIRVO Block, No 18 College Road, Nungambakkam

                      Chennai – 600 006

This session will address various issues, challenges and updates involved in hospital and healthcare related law and medico legal issues

Profile of the speaker:

Mr. D. Samuel Abraham serves as the Senior Law Officer at the highly prestigious Christian Medical College, Vellore; he has a diverse academic background, covering subjects such as Economics, Business Administration, Labour Management and Law. His experience in the middle and senior levels in both government and private sector organizations spanning almost 3 decades in fields as varied as rural development, automobile, essential services delivery and education place him at a distinct advantage in terms of experience and real time knowledge.

Mr. Samuel is a strong champion and vociferous supporter of consumer protection, especially in the health care sector and his articles on the subject have appeared in many prestigious journals.

An expert in Hospital Management laws and a prolific communicator he gives regular lectures at premium m Medical Institutions and also lectures on corporate and labour laws at prestigious B Schools.

 

 

Targeted Audience for session:

 

This session is open to hospital promoters, CEOs, directors, administrators, healthcare professionals, healthcare management consultants, clinicians, doctors, lawyers, advocates and students of hospital administration / management.

 

Registration Fee :  Rs.1000/-

 

The DD to be drawn in favour of “Medical Research Foundation” payable at Chennai.

 

Registration fee includes course material (e form), refreshments and certificate of participation.

 

For more details & Registrations:

 

A Mahalingam,

Academic Officer

The Sankara Nethralaya Academy

Mobile : (0) 97104 85295 / 98406 55405

E – Mail : mahali@snmail.org      

 

A.Mahalingam, Asst Registrar / Academic officer -SankaraNethralaya Academy

Shri A.Mahalingam, Asst Registrar / Academic officer with the Sankara Nethralaya Academy best exemplifies the essence, ethos and spirit of Sankara Nethralaya. Having been associated with the organization for more than two decades, since its early years he has seamlessly integrated with its value sets and goals.

Shri A Mahalingam brings along with him a broad spectrum knowledge and understanding acquired through his numerous academic accomplishments, his own keen observation and innate understanding of people and processes acquired through real time experience and an incredible grasp of ground realities. While his deep understanding of Sankara Nethralaya’s functioning and the challenges before it make him a fine fit for any role in the organization, he has been assigned the major challenge of nurturing the Sankara Nethralaya Academy as an educational institution par excellence and carve a niche for it in academic circles.

Shri Mahalingam introduced many innovations and processes that brought his stamp of individuality and contributed to the enhancement and growth of every department he served and his known among his colleagues as a man with a vision, a man who leads from the front and a man who sets targets through his personal example.

His current role demands his involvement in every sphere of the Sankara Nethralaya Academy’s functioning, from developing curriculum, supporting faculty members, administrative staff, guiding students, counseling students seeking admission, forging alliances with external institutions and creating a high level of awareness about the institution and its courses in academic circles and among the general public. Given his flair for academics and interpersonal skills, the role fits him perfectly and the academy has made impressive strides under his able leadership.

While we could go on a lengthy description on his knowledge, skills, accomplishments as a professional and his personal traits as a warm, caring and unassuming individual and his numerous his contributions to the growth of Sankara Nethralaya, we would say that it is his dedication, perseverance, accessibility and sincerity in completing the task in hand that has helped him scale glorious heights in his career.

The depth of his involvement and the quality of his work can be best brought by the spontaneous and full hearted approbation that he has received from just about everyone he has interacted with during his long tenure with Sankara Nethralaya, ranging from the top management members to distinguished personalities from all walks of life.

A Mahalingam - Sankara Nethralaya : Asst Registrar / Academic officer with the SankaraNethralaya Academy

 

Shri A.Mahalingam, Asst Registrar / Academic officer with the Sankara Nethralaya Academy best exemplifies the essence, ethos and spirit of Sankara Nethralaya. Having been associated with the organization for more than two decades, since its early years he has seamlessly integrated with its value sets and goals.

Shri A Mahalingam brings along with him a broad spectrum knowledge and understanding acquired through his numerous academic accomplishments, his own keen observation and innate understanding of people and processes acquired through real time experience and an incredible grasp of ground realities. While his deep understanding of Sankara Nethralaya’s functioning and the challenges before it make him a fine fit for any role in the organization, he has been assigned the major challenge of nurturing the Sankara Nethralaya Academy as an educational institution par excellence and carve a niche for it in academic circles.

Shri Mahalingam introduced many innovations and processes that brought his stamp of individuality and contributed to the enhancement and growth of every department he served and his known among his colleagues as a man with a vision, a man who leads from the front and a man who sets targets through his personal example.

His current role demands his involvement in every sphere of the Sankara Nethralaya Academy’s functioning, from developing curriculum, supporting faculty members, administrative staff, guiding students, counseling students seeking admission, forging alliances with external institutions and creating a high level of awareness about the institution and its courses in academic circles and among the general public. Given his flair for academics and interpersonal skills, the role fits him perfectly and the academy has made impressive strides under his able leadership.

While we could go on a lengthy description on his knowledge, skills, accomplishments as a professional and his personal traits as a warm, caring and unassuming individual and his numerous his contributions to the growth of Sankara Nethralaya, we would say that it is his dedication, perseverance, accessibility and sincerity in completing the task in hand that has helped him scale glorious heights in his career.

The depth of his involvement and the quality of his work can be best brought by the spontaneous and full hearted approbation that he has received from just about everyone he has interacted with during his long tenure with Sankara Nethralaya, ranging from the top management members to distinguished personalities from all walks of life.

 

 

 

Summary:

¨       Has more than 20 years of experience in Sankara Nethralaya- an eye hospital of international repute.

¨       Currently Serving as an Academic Officer for the Sankara Nethralaya Academy.

¨       Manager – Development for Sankara Nethralaya for development refractive surgery units.

¨       Serving as an advisor / guidance to various national & International institutions for Training & Development and Hospital management avtivities.

¨       Faculty in Allied Health Science & Management programs.

¨       Served as Sr Executive (Section Head) – In Patient & out Patient’s Department of Sankara Nethralaya and overall all in charge of all locations of Sankara Nethralaya, Chennai.

¨       Served for nearly 10 years as a Principal Faculty Cum Course Coordinator for the “Ophthalmic Nursing Assistant Program, a programme of Conestoga College, Ontario, Canada & Medical Research Foundation, Chennai.

¨       Served for nearly 6 years as a Principal Faculty for the “Ophthalmic Nursing & Practices” for B.S.Ophthalmic Assistants, a programme of the Birla Institute of Technology and Science, Pilani.

 

Job Profile:

 

¨       Asst Registrar – The Sankara Nethralaya Academy

¨       Academic Officer , The Sankara Nethralaya Academy

¨       Manager – Development, introduced many development processes with respect to revenue / patient flow.

¨       Ophthalmic Paramedical Management in IP, OP Areas.

¨       Technical Consultancy for technology of Ophthalmic Paramedical involved in ophthalmology to allied institutes including Sri Ganapati Netralaya, Jalna, Sri Sankara Deva Nethralaya, Guwahati,

¨       Overall guidance to Departments and on technology matters of the organization

¨       Training of various Ophthalmic Paramedical Courses / Programs.

¨       Taking care of the Total quality management (TQM) activities.

 

Current Employer Profile:

 

¨       Medical Research Foundation, Chennai popularly known as Sankara Nethralaya is a reputed Ophthalmic Research Institute.

¨       It serves about 2000 patients a day and performs about 150 Surgeries a day.

¨       It has full-fledged Research Laboratories for basic sciences. All of them are well equipped with up-to-date technology.

¨       It is the first ophthalmic Institute in the whole of Asia to get certified for ISO 9000 quality systems.

¨       It manages an excellent Medical Records Department, Department of Biomedical Engineering, Information Technology & Systems, etc.

¨       It also conducts courses recognized by National Board for ophthalmology, Birla Institute of Technology & Science, Pilani, and few fellowship programs in various Ophthalmic Sub Specialties.

¨       It has a well developed Tele Ophthalmology Unit, E Learning Portal, etc.

 

Academics:

 

¨       Master of Business Administration – Hospital Management

- Alagappa University, Karaikudi.

¨       Bachelor of Science in   Ophthalmic Assistant (BS OA)

-          Distinction Division from Birla Institute of Technology and Science

      BITS, Pilani.

¨       Certificate Course In Hospital Management.

¨       Diploma in Training & Development – 2010( ISTD, Chennai)

¨       PG Diploma in Operation Management, IGNOU, 2010

¨       Diploma in Ophthalmic Nursing Assistant

- Distinction Division from Medical Research Foundation & Conestoga College   

   Ontario, Canada.

¨       Bachelor of Science in Mathematics

- Institute of Correspondence Education, University of Madras.

¨       Diploma in Computer Applications

-          Amirta Institute of Computer Technology (AICT), Chennai.

¨       Certified Internal Auditor for ISO 9000:1994 quality Systems

-          BVQI (Bureau VERITAS Quality International)

Proficiency:

¨       Sound knowledge in ophthalmic Technology

¨       Wide exposure in Ophthalmic Patient Management in In-patient, Out Patient and Operation Theatres / Development sections.

¨       Experienced in teaching Ophthalmic Procedures / Techniques.

¨       Experienced in developing courses for Ophthalmic Nursing / Ophthalmic Assistants / Operation Theatre Assistants.

 

Programmes conducted/ Lectures delivered/ attended:

¨       Attended the All India Ophthalmology and Optometry conferences.

¨       “Life saving Skills” (Fire safety & Safety precautions) program by Usha Fire Services attended.-2004

¨       Workshop on “Modern Approaches in Patient / Nursing Management” by Apollo College of Nursing participated- 2005.

¨       “Operation Room protocol for Nursing Staff” by Johnson & Johnson, Medical Division of India, participated – 2006.

¨       Participated in the “Indo Israel Ophthalmic Congress” , organized by Aravind Eye Hospitals, L V Prasad Eye Institute, Sri Ganapathi Netralaya and Sri Sankara Deva Nethralaya –2005.

¨       Participated the CME on “Paediatric Anesthesia & Medicine , organized by Sankara Nethralaya- 2005.

¨       Attended CME Course on “Care of Vascular Access Catheters” organized by the Indian Society of Critical Care Medicine – 2004.

¨       Attended and successfully completed a Course on “Geriatric Health Care” by Dr S Sivakumar, Geriatrician, Madras Medical College – 2002.

¨       Attended and successfully completed a course on” Principles of Emergency Patient Care” from Apollo Hospitals Educational & Research Foundation – 2002.

¨       Attended workshop on “Communication Skills for Nursing & Paramedical Staff” at Kanchi Kamakoti CHILDS Trust Hospital, conducted by Madras Management Association – 2000.

¨       Attended & Participated in the one week Training Program titled on “UMMILANAM – Training program for working more effectively in the Organization” by Dr Sundari Krishnamoorthi at Kodaikanal  in year 2000..

¨       Appreciation Received from Medical Research Foundation for the best KAIZEN suggestion on Patient Discharge Summary – 2000.

¨       Attended Total Quality Management (TQM) – Awareness & Tools programe , conducted by Management Consultants – Dr T V Subramaniam & Mr M V Jayaraman at Medical Research Foundation.

¨       Lecture delivered on “The changing Role of Ophthalmic Nursing / Technology in India” at ORBIS INTERNATIONAL – FLYING EYE HOSPITAL, CHENNAI, 2000.

¨       Lecture delivered on “Tele ophthalmology for Paramedical staff “through Sankara Nethralaya – Tele Ophthalmology unit to various reputed eye institutes / District Hospitals.

 

Awards/ Recognitions / Appreciations:

 

¨    Helping Hand Award from The Consulate General of Germany , Organized by Lions Club of Central Madras – 2012.

¨    20 years – long serving award from Sankara Nethralaya.

¨    ‘Man of the Year’ Award from Sankara Nethralaya for exceptional services rendered – 2011.

¨    Appreciation and award received from Chennai Mayor at the Science City festival – Jan 2012.

¨    Outstanding Employee Award of the Foundations (MRF & VRF), Chennai for the exceptional services rendered for the patients – 1998.

¨    An Appreciation received from Sankara Nethralaya for maximum Number of Eye donation pledges collected during the year – 1999 – 2000.

¨    Actively participated in the activities of the FRCS Examination organization Committee conducting FRCS examinations at Sankara Nethralaya, India – in the years 1999, 2000 & 2001.

¨    An appreciation Note received for completing the “Donation Computerization Project” from Medical Research Foundation – 2000.

¨    Many Appreciations from Patients / Sankara Nethralaya for exceptional services rendered / organized.

 

Articles / Publications:

 

•   Article written on “Care of Surgical Instruments” in Scientific Magazine of  

       Medical Research Foundation – 2003.

•   Article written on “Needle Stick Injuries & Prevention” in Scientific Magazine of

       Medical Research Foundation – 2003.

·          Article written in Health Watch of HINDU on “ Aging Changes of Eye” – 2004  

          (http://www.hindu.com/thehindu/mag/2004/06/27/stories/2004062700340600.htm)

• Article written on “ Post Operative care for Eye Surgery”

      (http://www.sankaranethralaya.org/poc.htm).

 

Projects Handled / Participated:

 

Many Total Quality Management – Projects done in relation to Patient care at Medical Research Foundation, Patient Satisfaction Level, Effective utilization of OT , Study on Patient waiting time and patient discharge delay time are few examples.

 

International Visits:            Singapore & Malaysia for an official to visit attend Hospital management Conference & Inspection of institutions for tie